Retail Specialist - Campus Bookstore & Apparel Shop
Hourly Rate: $24/ hour
Location: SCU Campus Store
Santa Clara University, Santa Clara, CA
Job Summary: The Retail Customer Care Specialist is responsible for providing exceptional customer service and operational support at the campus bookstore and apparel shop. This role ensures a seamless shopping experience for students, faculty, and staff by assisting store management to oversee day-to-day operations, maintaining accurate inventory, and supporting merchandising strategies to drive sales. The ideal candidate will possess strong communication skills, a proactive approach to problem-solving, and the ability to foster a positive and productive store environment.
Key Responsibilities:
Store Operations:
- Oversee daily opening and closing procedures, ensuring adherence to company policies and security protocols.
- Maintain a clean, organized, and visually appealing store environment.
Customer Service:
- Provide a welcoming and professional experience to all customers, offering assistance with product inquiries, order placements, and purchases both in-store and online.
- Address customer concerns and complaints promptly, escalating complex issues to store management as needed.
- Stay informed on current promotions, store policies, and product offerings to accurately assist customers.
Inventory Management:
- Receive and process new inventory shipments, ensuring stock accuracy and proper organization.
- Regularly monitor inventory levels, notifying management of potential stock shortages to avoid disruptions in product availability.
- Participate in inventory audits and ensure compliance with company standards for stock handling.
Merchandising & Sales:
- Collaborate with store management on merchandising plans to enhance product displays and create engaging in-store experiences.
- Implement visual merchandising guidelines and refresh displays regularly to align with promotions, seasonal trends, and customer preferences.
- Identify and recommend opportunities for promotional items and clearance sales to maximize revenue.
- Plan and host pop-up shops to sell merchandise at athletic and other events around campus.
Team Collaboration & Leadership:
- Support and guide team members to ensure smooth store operations and maintain a high level of customer service.
- Foster a positive work environment that encourages teamwork, initiative, and continuous improvement.
Qualifications:
- Previous retail or customer service experience, preferably in a campus store or similar environment.
- Strong interpersonal and communication skills with a focus on customer satisfaction.
- Attention to detail, particularly in inventory management and visual merchandising.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work varied shifts, including weekends and evenings, as needed.
Physical Requirements:
- Ability to stand and walk for extended periods, including during shifts that may last up to 8 hours.
- Frequently lift and carry items weighing up to 25 pounds, with occasional lifting of up to 50 pounds.
- Ability to bend, squat, reach, and climb ladders to retrieve merchandise or perform store-related tasks.
- Manual dexterity required for using POS systems, stocking shelves, and handling inventory.
- Ability to perform tasks that involve repetitive motions, such as typing or scanning items.
Why Join Us?
Competitive hourly wage: $24.00/hour
Opportunities for growth and career development in a vibrant campus environment
Be part of a collaborative and energetic team
Enjoy working in a space that values excellent customer service and teamwork
Ready to join the team? Apply now to become a Retail Specialist and make an impact at Santa Clara's Campus Bookstore!