Position Purpose
Do you LOVE and appreciate premium chocolate? Do you consider yourself a chocolate enthusiast?
As a Shift Supervisor at Lindt USA, you will be joining more than a company -- you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With 65 wholly-owned Lindt Chocolate Shops in the U.S., our retail teams play an integral part in delivering legendary service and a premium experience to our customers. It takes a passionate, positive, highly engaged, confident self-starter to win our customers over with every interaction. It is this passion for Lindt, knowledge of our product, and commitment to our brand that keeps customers coming back again and again.
Essential Job Functions
Key Accountabilities
• Sales: Ensure store meets or exceeds weekly, monthly, and annual sales plan and consistently contributes to the districts achievement of the sales plan. • Models understanding and commitment to the stores sales mission and effectively communicates the mission to staff in actionable terms. • Assists with development of each team members individual commitment to the achievement of store sales results. • Models and effectively supervises staff to insure sales goals, including key performance indicators, ADS UPT conversion, and other company sales standards and external sales opportunities are achieved. • Models Lindt standards through everyday activities, such as dress code, up-selling, commitment, passion, sales focus, and drive.
• Monitors and escalates stock levels to Store Management in a timely manner to avoid out-of-stock situations and overstocked product.
Staff Development
• Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards to insure a knowledgeable, friendly, well-trained staff. • Help to train sales staff in accordance with company standards, insuring daily, weekly, and monthly sales and operations are consistently achieved. • Assist with training and developing staff sales techniques, insuring solid product knowledge is consistently demonstrated and the brand is accurately represented to the customer. • Escalate issues to Store Management in a professional and timely manner.
Operational Controls
Inventory Control
• Ensure store meets or exceeds company standards for inventory control and compliance.
Shrink
• Manage cash and maintain accurate records of cash handling.
Cash Management
• POS, Paperwork, logs, policies, and procedures must be accurately maintained and up-to-date.
Quality Assurance
• Comply with all Quality Assurance policies and procedures.
Store Cleanliness
• Maintain a clean and organized store environment.