Employment Type:

Shift:

Description:

Position Purpose:

The Retail Services Supervisor will oversee daily functions of assigned the frontline Food and Nutrition Services Department at Saint Alphonsus Regional Medical Center. The leader demonstrates behaviors in alignment with culture, supports comprehensive strategies, and measures progress to achieve desired outcomes, especially as it relates to patient care.

Minimum Qualifications:

• ​High school diploma required or equivalent.
• 1-3 years of experience in leading and/or supervising staff in in a health care facility or two years of experience in leading and/or supervising staff in a non-health care facility required.
• Experience in use of Point-of-Sale systems in a retail setting required.
• Experience in merchandising of products in a retail setting preferred.
• Previous experience in cash handling/reconciliation required.

What You Will Do:

• Responsible for the daily operations & the oversight of staff. Supervisors work in collaboration with department manager to manage staff & department effectively. Participates in & contributes to the performance management/review process. Implements departmental plans & priorities identified by accountable leaders.  May participate & recommend in the hiring & selection process. Responds promptly & directly to meet or exceed customers’ needs.
• Follows standards of performance & work processes in designated areas. Coordinates staff scheduling & assignment. Reviews & approves administrative functions (time, payroll, expense). Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.
• Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves objectives; Proactively recognizes, addresses &/or escalates organizational, operational, or team conflicts.   
• Demonstrates compliance with hospital and department safety policies and procedures.
• Performs work in an environmentally safe, professional & healthy manner; self-monitors & initiates corrections & / or seeks guidance when needed. Demonstrates flexibility & self-direction by responding as a team player. Helps to create a positive work environment that promotes productivity. Accountable for continuous self-development & supporting the growth of others. 
• Partners with Region Leader to champion & implement product management and standardization.
• Promotes a learning environment for staff.
• Promotes a positive working environment for staff.
• Coordinates training and staff development programs. 
• Manages department and hospital recognition programs.
• Manages patient, visitor, and staff complaints with quick resolution.
• Conducts safety, policy, and procedural training routinely. 
• Demonstrate leadership and supervisory skills.
• Verbal ability is needed to supervise workers. Must be able to communicate by telephone.  Must be computer proficient in MS Word, Excel, Outlook.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.