The Retail Service Supervisor oversees daily operations of the service & engagement team, acting as a shift lead with broader responsibilities beyond individual shifts. They execute sales & marketing plans, support team training, manage inventory & merchandising, and ensure exceptional customer service.
Essential duties include maintaining front-of-house standards, communication between departments, staff training, process audits, schedule adherence, and ensuring cleanliness and safety compliance. They manage on-shift supervision, handle emergencies, provide feedback, and maintain food safety certifications.
Qualifications include at least 2 years of hospitality management experience, strong communication skills, organizational abilities, and proficiency with Google Suite and POS systems. The role requires physical stamina and problem-solving skills.
Supervisors spend about 80% of their time managing people and 20% managing processes, working closely with leadership to meet company goals. The pay ranges from $19-$22 per hour.