Retail Service Center Manager

GALLS

El Paso, TX

JOB DETAILS
SKILLS
Communication Skills, Corporate Policies, Customer Experience, Customer Satisfaction, Customer Support/Service, Employee Relations, Financial Services, Firefighting, Human Resources, Inventory Levels, Inventory Management, Law Enforcement, Mathematics, Metrics, Military, People Management, Professional Services, Project/Program Management, Public Safety, Public Transport, Reconciliation, Record Keeping, Retail, Revenue Planning, Sales, Sales Management, Schedule Development, Workplace Issues
LOCATION
El Paso, TX
POSTED
1 day ago

Galls® proudly serves America’s Public Safety and Military professionals with the broadest selection of uniforms, equipment and solutions along with relentless service. Over one million Law Enforcement, Firefighting, Emergency Medical, Federal, Military, Corrections, Security, Postal, Public Transportation, and other essential workers each year trust Galls as their service provider.

The Branch Service Center Manager manages the development of a professional service center support team to ensure achievement of service center revenue targets, operational goals and 100% customer satisfaction.

Essential Duties and Responsibilities include the following.Other duties may be assigned to meet business needs.

  • Manage the Service Center Team at the Atlanta location
  • Ensure excellent customer experiences
  • Responsible for successful daily opening and closing of service center location
  • Obtains merchandise requested by customer or receives merchandise selected by customer
  • Assists Service Center Specialists with point of sale transactions as needed
  • Responsible for ensuring accurate reconciliation and deposits of cash at Service Center
  • Keeps required financial records for Service Center
  • Ensures Service Center maintain proper inventory levels
  • Writes schedules and hires to ensure proper staffing levels for Service Center
  • Maintains required personnel records and files in accordance with Company policy
  • Holds Service Center Team accountable to adhering to company policy and excellent customer service levels
  • Provides feedback to Service Center Team on performance
  • Partners with Program Manager and/or Human Resources on employee relations issues
  • Reports regularly business metrics to Program Manager and make recommendations on adjustments as needed

Qualifications/requirements:

  • 2+yrs previous retail or customer service experience
  • Ability to read, write and communicate effectively to customers and employees
  • Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations
  • Must be able to work with minimum amount of supervision under pressure situations
  • Strong people management skills
  • 1-2 years of sales management experience preferred
  • BA or BS Degree preferred

EOE/Veterans/Disability

About the Company

G

GALLS

Galls® is the reliable source for quality, in-stock public safety equipment and apparel. We’re quick, efficient, and effective. We understand that the demanding needs of our customer’s profession drive purchasing decisions, so we demand the quality gear required to do the job.

Each year, over one million men and women trust us to supply their essential gear and supplies. With over 45 years in the industry, it’s easy to see why. Simply put, we are THE Authority in Public Safety Equipment & Apparel.

With our award-winning catalog, convenient online ordering, dedicated sales reps, six retail stores, and our showroom centrally located in Lexington, KY, we’re always here right when our customers need us.

Wherever your tough profession takes you, you’ll find we have what you need to get through in one piece. With so many people counting on you to meet the demands of your job and your duty, Galls stands ready to help you meet the challenge. That’s why we are looking for good men and women to help serve our customers who so proudly serve each one of us.

Thanks for taking the time to visit and look at our career opportunities. We look forward to speaking with you.

COMPANY SIZE
500 to 999 employees
INDUSTRY
All
FOUNDED
1967
WEBSITE
http://www.galls.com/home