Retail Sales Associate (St. Thomas - Red Hook store)

St. Thomas VI

Whats the role?

As a Retail Sales Consultant, you will develop and attain customer experience and sales objectives for the store. Youll sell all wireless and wired products and services offered by the Company and meet all sales objectives. You will handle all administrative aspects of the sale including:

• Completing customer contracts
• Pulling products from inventory
• Accepting customer payments
• Filing the completed orders

Youll also maintain strong knowledge of all products, accessories, pricing plans, promotions, service features, competitive offers, and provide critical market feedback to the Store Supervisor and Manager regarding local competition and products/service needs. Youll also handle service inquiries from customers and provide efficient, courteous customer service and assist in all aspects of product offerings and services ensuring outstanding customer experience.

How can you add value?

• Possess a competitive spirit and desire to meet and exceed sales goals.
• Stay up-to-date on the latest data/entertainment technology and devices such as Wi-Fi data devices, TV entertainment tools.
• Understand customers needs and help them discover how our products meet those needs.
• Multi-task in a fast-paced team environment.
• Educate and engage customers through product demonstrations and offer solutions.
• Interact with customers and provide timely and courteous customer service to all customers.
• Submit all transaction journals daily, assist with merchandising resets, and assist with inventory maintenance and physical inventory counts.
• Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin Americas policies and procedures, including the Code of Conduct and Liberty safety standards and procedures.
• Other functions may be assigned.

What do you need?

Education and/or Experience:

• High School Diploma. Associate degree preferred.
• 1-2 years of proven experience in Customer Service and/or Sales, preferably in the Telecommunications field.

Other Qualifications:

• Good communication and interpersonal skills.
• Basic personal computer skills are necessary, including Windows programs, and the ability to maneuver between multiple screens quickly, multi-task, keyboarding experience required.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to complete all paperwork completely, accurately, in a timely manner.
• A general knowledge of clerical routines and use of office equipment.
• Ability to interact positively with the public, either on the telephone or in personal contact.
• Strive to maintain a phenomenal level of confidentiality and work with highly sensitive data and information.
• Bilingual: Spanish and English.
• Data Entry experience.
• Computer-literate knowledge in Microsoft Office.
• Customer Focus and service-oriented.

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to:

• Race
• Color
• Religion
• Sex
• National origin
• Citizenship
• Age
• Marital status
• Social status
• Sexual orientation
• Gender identity
• Protected veteran military service obligation
• Disability status
• Genetic information
• Political affiliation
• Being or being perceived as a victim of domestic violence, sexual assault, or stalking.

In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Assessment, background check, and drug test will be required to be a successful candidate. If you believe you have been discriminated against, you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.