Retail Sales Associate (Part-Time)

We are seeking friendly, detail-oriented, part-time Retail Sales Associates to join our retail team at the newly established Bruce Springsteen Center for American Music on the campus of Monmouth University. The Center features museum galleries, interactive components, a 240-seat theatre, archives, and a retail shop. The ideal candidates will provide excellent customer service, handle transactions accurately, and contribute to a positive shopping experience. This role requires strong communication skills, proficiency with POS systems, and the ability to multitask in a fast-paced environment. In-store training will be provided.

This is an on-campus, in-person, non-remote position. 

Duties and Responsibilities:

• Operate POS systems accurately and efficiently to process customer transactions and maintain transactional integrity.
• Deliver a welcoming and professional customer experience by greeting patrons, responding to inquiries, and addressing concerns in a timely and courteous manner.
• Accurately manage cash, credit, and debit card payments, Apple Pay with precision, while prioritizing transaction security.
• Maintain an organized checkout area and ensure proper stocking of merchandise.
• Upsell products and promote ongoing promotions or product demos to enhance sales.
• Provide professional and responsive telephone support, demonstrating strong communication skills and excellent phone etiquette.
• Support merchandising efforts by arranging products attractively and restocking shelves as needed.
• Assist with inventory control activities, including stock replenishment, stock rotation, and periodic inventory counts to ensure accurate inventory records.
• Provide exceptional customer service by addressing questions and resolving issues promptly.

Minimum Requirements:  

• Previous experience in retail sales, cashiering, or grocery store environments.
• Familiarity with POS systems and cash handling procedures.
• Strong communication skills.
• Basic math skills for handling transactions, giving change, and managing retail math calculations.
• Experience with upselling, product demos, merchandising, stocking, and customer service enhances performance in this role.
• Ability to stand for periods of up to 8 hours; bending and reaching merchandise. 
• Ability to use a ladder and reach overhead for items.
• Ability to lift up to 30 pounds.

Preferred Requirements:

• Multilingual capabilities
• Retail Supervising experience 

Working at Monmouth University perks:

• Part-Time Staff earn sick leave according to the New Jersey Paid Sick Leave Act. 
• Employee Assistance Program (EAP) 
• Fitness Center - Employees are entitled to use the Fitness Center while employed in their PT or on-call capacity
• Recreational & Cultural Activities - Athletic and cultural events throughout the academic year are open to employees. Many of these events are open to employees free of charge or at reduced costs
• University Bookstore discount - Employees receive a ten percent (10%) discount on most items purchased in the University Bookstore. 

To view a full list of benefits, visit our benefits page at: Employee Benefits Information | Human Resources | Monmouth University

Department:

Springsteen Center for American Music

Work Schedule:

Rotating Shift determined by Museum hours of operation - TBD

Total Weeks Per Year

52

Hours Per Week:

Up to 30 hours per week

Expected Salary:

$20 per hour

Union:

N/A

Job Posting Close Date:

Open until filled