Retail Project Manager

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Retail Project Manager (TN, Chattanooga)

OH, Cincinnati

Five Star Breaktime Solutions

About Five Star Breaktime Solutions

Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, delivering innovative vending, micro-market, coffee, and dining solutions throughout the region. We are seeking a highly organized and operationally driven Retail Project Manager to support retail growth initiatives, new account openings, installations, merchandising execution, and special projects across our retail operations teams.

This role is ideal for a self-motivated professional who thrives in fast-paced environments, enjoys leading projects from concept to completion, and is passionate about operational excellence and customer satisfaction.

Position Summary

The Retail Project Manager is responsible for overseeing the successful execution of projects supporting Five Star's Retail Operations division. This position partners closely with Retail Leadership, Operations, Merchandising, and branch teams to coordinate installations, retail initiatives, promotions, upgrades, acquisitions, and operational improvements.

The ideal candidate can balance multiple priorities, travel extensively, lead projects independently, and ensure retail standards are consistently executed across all locations.

Essential Duties & Responsibilities

Retail Operations & Project Execution

• Coordinate and support retail projects including new account openings, remodels, acquisitions, and operational rollouts
• Assist with retail installations, merchandising execution, promotional initiatives, and market upgrades
• Support client presentations, grand opening events, and retail operational launches
• Ensure projects are completed on time, within scope, and aligned with company expectations

Merchandising & Compliance

• Conduct retail inspections and inventory audits to ensure operational standards are maintained
• Validate merchandising standards, cleanliness, customer service, and planogram (POG) compliance across retail locations
• Utilize reporting and operational systems to support inventory accuracy, replenishment, and merchandising execution
• Support spoilage reduction and operational KPI initiatives

Cross-Functional Collaboration

• Partner with branch leadership, Retail Operations teams, and merchandising personnel to ensure company retail standards are upheld
• Communicate project status updates with leadership and stakeholders
• Attend staff meetings and support ongoing operational initiatives across the organization
• Assist in account retention efforts and escalate operational concerns when necessary

Operational Support

• Support field teams with merchandising, warehouse, and retail execution duties as needed
• Travel to customer locations and branch operations to support project completion and relationship management
• Maintain professionalism while representing Five Star with customers and clients

Qualifications

Education & Experience

• Bachelor's Degree preferred or equivalent combination of education and related experience
• 2+ years of project management, retail operations, merchandising, or related operational experience preferred
• Experience within vending, micro-markets, retail, foodservice, or convenience operations preferred

Skills & Abilities

• Strong organizational and multitasking abilities in fast-paced environments
• Excellent communication, leadership, and analytical skills
• Ability to make operational and financial decisions effectively
• Strong customer service and relationship management skills
• Ability to work independently and manage multiple projects simultaneously
• Comfortable working in both office and field environments

Technical Skills

• Proficiency with Microsoft Office applications including Excel, Word, and PowerPoint
• Experience working with operational reporting systems and retail analytics preferred

Requirements

• Valid Driver's License with clean driving record
• Ability to pass a background check and drug screening
• Ability to travel extensively (up to 90% travel may be required)
• Ability to lift 50 pounds and work in varied environments including warehouses, customer sites, and outdoor conditions

What We Offer

• Paid Vacation after 6 Months
• Seven Paid Holidays Per Year
• Medical, Dental, and Vision Insurance
• 401(k) Matching Program
• Career Advancement Opportunities
• Dynamic and Growing Retail Operations Team

Join the Team Keeping America Fed

At Five Star Breaktime Solutions, our retail teams help create exceptional breaktime experiences for thousands of customers every day. If you're passionate about operations, project execution, merchandising, and driving results, we'd love to hear from you.

Five Star Breaktime Solutions is proud to be an Equal Opportunity Employer.

Location - OH, Cincinnati - OH - 5530 Fair Lane