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Retail Package Sales Training Manager

Hilton Hotels

Orlando, FL

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JOB DETAILS
SKILLS
Behavioral Interviewing, Budgeting, Communication Skills, Cross-Functional, Customer Acquisition, Customer Support/Service, Distance Learning, Employee Retention, English Language, Establish Priorities, Interviewing Skills, Leadership, Logistics, Marketing, Multitasking, New Store Openings, Onboarding, Operational Audit, People Management, Performance Analysis, Performance Management, Performance Metrics, Presentation/Verbal Skills, Process Improvement, Program Evaluation, Prototyping, Quality Metrics, Research Skills, Retail, Retail Management, Sales, Sales Management, Spanish Language, Strategic Planning, Train-the-Trainer, Training Program, Training/Teaching, Training/Teaching Curriculum, Trend Analysis, Writing Skills, eLearning
LOCATION
Orlando, FL
POSTED
1 day ago
The Training Manager will lead the training and development support for the Package Sales program with a primary focus on Retail Package Sales team members who are based in select Cabela's and Bass Pro Stores across the country.The role will also include leadership development with an emphasis onthe development of Retail Package Sales managers, driving an improvement in performance and engagement, along with a reduction of associate attrition.Additionally, they will be responsible for executing the training roadmap and certification process to increase career path development opportunities for new and existing managers and build bench strength within the existing workforce. Training will be delivered both on site and via virtual distance learning technology.Focus on newly promoted sales manager training and certification at stores of excellenceAssist in training duties related to new store openings both virtually and in person when requestedProvide "Recovery" training for solid managers currently struggling with specific leadership requirementsCollaborate with others to create prototypes, iterate, and seek feedback from product owners, team members, and stakeholders throughout the design process.Evaluates and communicates program effectiveness by measuring learning outcomes and analyzing operational key performance indicators post-training. Assist with interview training requirements and behavioral interviewing skills.Tracks performance pre/post training interventions to quantify the value of support offered and alter curriculum and/or training approach if necessary, to increase effectiveness.Facilitates the delivery of in-person and virtual training programs to include Onboarding, Train the Trainer and Leadership Development programs.Conducts onsite visits to audit training delivery and consistency and/or deliver training programs that improve sales and leadership performance with a secondary goal of improving customer service and associate satisfaction.Manages LMS Administration activities to include monitoring learning records, tracking course evaluations and running reports on learning activity.Promotes learning culture by marketing learning and development programs to internal team members.Completes administrative assignments and logistics such as scheduling, inventory and supplies, attendance verification, surveys, and planning.Collaborates with support team and business leaders to create training strategies and plans that align with the Customer Acquisition & Alliances vision and priorities.Builds cross-functional relationships to drive training adoption and company required leadership initiatives.Bachelor's Degree or Equivalent Work ExperienceBilingual, English and Spanish strongly preferredSuccessful store manager for retail or similar experienceRecord of consistent above budget sales performanceDemonstrated ability to build and maintain a full sales staffEstablished record of developing direct reports for promotionOne-year of sales trainingOne-year leadership training experience (preferred, yet not required)Ability to independently prioritize multiple projects at different locationsAbility to conduct research, gather information for trend analysisHigh Quality scores as measured by Medallia, alert percentage, refund rate, and package net VPG performanceStrong communication and facilitation skillsExcellent written and verbal communication skills

About the Company

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Hilton Hotels