Job Title
Retail Outlet Sales and Operations Manager
Job Overview
As a Retail Outlet Sales and Operations Manager at Bob's Discount Furniture, you'll lead and inspire a team dedicated to optimizing sales, operations, and customer experience within our outlet locations. You'll play a critical role in ensuring merchandise is received, staged, and sold efficiently, while maintaining a safe, organized, and customer-friendly showroom and warehouse. This hands-on leadership role blends sales strategy with back-end operational excellence to drive success across multiple departments.
This is a full-time, in-store leadership position requiring flexible availability including evenings, weekends, and holidays.
What You'll Bring to Bob's
At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a blend of operational expertise, sales acumen, team development, and strategic thinking. If you thrive on leading teams, solving problems, and delivering results while creating a fun and organized retail environment, this is the opportunity for you.
Key Skills for Success
To excel in this role, you will need to demonstrate strengths in the following skill areas:
Core Competencies & Expertise
Retail sales and back-end operations leadership
Team management, coaching, and scheduling
Inventory control and cycle counting
Logistics coordination and merchandise flow
Safety compliance and warehouse standards
Showroom merchandising and outlet presentation
Customer experience and satisfaction
Performance feedback and employee development
Critical thinking and process improvement
Preferred Competencies & Skills
2-5 years of retail and/or warehouse leadership experience
Experience in sales-driven environments
Proven success in team development and accountability
Bachelor's degree or equivalent work experience
Familiarity with receiving, returns, and outbound logistics processes
Who We Are
At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.
Benefits & Perks
National Medical, Dental, and Vision Insurance
Paid Time Off: Vacation, Sick Days, Holidays, and Your Birthday
401(k) Profit Sharing Plan with a generous company match
Employer-paid Life Insurance with voluntary options
Pet Insurance and Employee Assistance Program
Bob's Helping Hand & Bail Out financial support programs
Tuition Reimbursement and Employee Scholarship Programs
On-the-job training and career path development
Employee Discount from Day 1 and additional partner discounts
Our Culture & Core Values
At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-guide everything we do. We're not just a workplace; we're a team that supports and celebrates each other!
Minimum Qualifications
Demonstrated leadership and decision-making abilities
Strong communication and organization skills
Experience in inventory, receiving, and merchandising
Must be at least 18 years old to be considered for employment
Physical Demands
Ability to stand, walk, bend, and lift throughout the workday
Capable of lifting or moving items up to 50 lbs. without assistance
Frequent use of warehouse tools, ladders, and equipment
Reporting Relationships
Reports to: Retail Store Manager
Direct Reports: Retail Product Support Leads, Retail Outlet Experience Leads, Retail Product Associates, Retail Outlet Experience Specialists (may vary by location)
Equal Opportunity
Bob's Discount Furniture is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members, applicants, and customers.
It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
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Bob's Discount Furniture is an everyday value furniture and bedding retailer with over 80 showrooms in 15 states in the Northeast, Mid-Atlantic and now growing in the Mid-West! The company was founded in 1991 on the principal of providing unsurpassed values. Honesty and integrity are the hallmarks of the Bob's Way of doing business - a philosophy that applies to customer, co-worker, vendor and community relations.
All of our stores feature a complimentary cafe with gourmet coffee, ice cream, fresh baked cookies and candy. Since 1991, Bob's has built strong customer loyalty by offering a vast selection of fashionable and affordable furniture that surpasses "discount" expectations. We are committed to supporting communities where our stores are located through Bob's Discount Furniture Charitable Foundation and Bob's Outreach program. The company and our staff support hundreds of nonprofit organizations with sponsorships and charitable contributions, and every year Bob's donates more than $100,000 to schools and more than $1.5 million to charities.