Retail Operations Specialist- U.S.

About the Company

Founded in 2014 by Jerome Jacques Marie Mage, Jacques Marie Mage is a Los Angeles-based producer of limited-edition designer goods specializing in the micro-production of luxury eyewear for a clientele of discerning tastes. With each new collection, JMM embraces a unique palette of precious materials, rich colors, and striking geometric forms, which cleverly reference and beautifully reconfigure the striking individuals, artistic movements, and world events of previous centuries. All JMM eyewear is ethically sourced and produced with the utmost respect for industry partners' environment and wellbeing.

About the Role

Jacques Marie Mage is seeking a Retail Operations Specialist to support the continued growth and refinement of our US retail business. This role will be responsible for building and maintaining the systems, processes, and operational discipline that allow our galleries to perform at the highest level. This is a hands-on role that sits at the center of retail, inventory, and cross-functional execution. The ideal candidate brings strong operational rigor, attention to detail, and the ability to create structure in a fast-moving, high-standard environment. The Retail Operations Specialist will work on-site in our West Hollywood HQ with frequent travel to our Galleries and will report to the US. Retail Director.

Responsibilities

Retail Operations & Process Development

• Build, implement, and continuously refine retail SOPs across all US galleries
• Establish clear operational standards to ensure consistency in execution across locations
• Partner with Retail Leadership to identify gaps and improve efficiency across all areas of the business
• Own documentation and rollout of new processes, ensuring adoption at the store level

Inventory Management & Control

• Lead inventory management across all US galleries, ensuring accuracy and accountability
• Oversee and enforce cycle count processes and inventory audits
• Monitor stock levels, sell-through, and imbalances, proactively recommending actions
• Partner with warehouse and supply chain on allocations, replenishment, and discrepancies

Transfers & Logistics

• Own all store-to-store transfers, ensuring timely and accurate movement of product
• Coordinate closely with warehouse and logistics teams to support retail needs
• Maintain clear tracking and communication around inventory movement

Cross-Functional Communication

• Act as the primary bridge between Retail, IT, Operations, Finance, and Supply Chain
• Support system rollouts (Shopify, NetSuite, etc.) and ensure retail teams are properly trained
• Troubleshoot operational issues in real time and escalate when needed

Store Support & Standards

• Ensure galleries are operating in line with company standards across organization, inventory handling, and back-of-house discipline
• Conduct regular store visits or audits to maintain consistency
• Support new store openings, including operational setup, inventory flow, and process implementation

Reporting & Analysis

• Track and report on key operational metrics including inventory accuracy, transfer timing, and stock health
• Identify risks and inefficiencies, and provide clear recommendations

Support EOD and reporting structure improvements in partnership with leadership

Key Requirements

• 3–6 years of experience in retail operations, inventory management, or multi-unit retail
• Strong understanding of inventory systems and retail operations (Shopify, NetSuite or similar preferred)
• Highly organized with strong attention to detail and follow-through
• Ability to build structure and processes from the ground up
• Strong communication skills with the ability to work cross-functionally
• Comfortable operating in a fast-paced, evolving environment

Equal Opportunity Statement

Jacques Marie Mage is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce. 

Our Benefits

Jacques Marie Mage provides a comprehensive and thoughtfully designed benefits package for full-time employees. These offerings reflect our commitment to supporting and valuing our team.

• Health Coverage: Medical, dental, and vision plans with up to 100% employer contribution and FSA options.

• Retirement Plan: 401(k) with 4% company match after 90 days.

• Life & Disability Insurance: Company-paid life insurance plus optional long-term disability coverage.

• Eyewear Perks: Access to exclusive seasonal product allowances and discounts.

• Employee Assistance Program: 24/7 confidential support services.

• Extra Perks: Pet, auto, and home insurance, commuter benefits, identity theft protection.

• Time Off: Major holidays, birthday off, vacation, sick time, and winter break.

• Community Engagement: Volunteer opportunities through the JMM Stewardship Program.