Retail Operations Manager

Our Career website uses functional cookies to ensure a smooth user experience. These cookies are necessary for the site to function and cannot be disabled. We also use a number of third-party cookies (i.e. from Google, Facebook and LinkedIn), which will only be installed with your consent. For further details on these third-party cookies, please refer to their Privacy Policies.

Modify Cookie Preferences

Reject All Cookies Accept All Cookies

Skip to main content

LANGUAGE

• Deutsch
• English
• Français
• ()

YOUR PROFILE

• OUR OPEN POSITIONS
• YOUNG TALENT SQUAD

LANGUAGE

• Deutsch
• English
• Français
• ()

YOUR PROFILE

• OUR OPEN POSITIONS
• YOUNG TALENT SQUAD
• OUR OPEN POSITIONS
• YOUNG TALENT SQUAD

LANGUAGE

• Deutsch
• English
• Français
• ()

YOUR PROFILE

Job Description

APPLY NOW

APPLY NOW

Retail Operations Manager

Retail Operations Manager

We are a dedicated Squad on a mission to redefine Swiss watchmaking, rooted in our legacy since 1884. Driven by innovation and precision we create timepieces that combine modern-retro design with casual, approachable, and sustainable luxury - powered by passionate teams around the world.

Position Summary:

The retail operations manager will provide operational business support to Retail Director & Store teams. They act as a business partner by providing value-added analysis to facilitate business decisions, support the growth and development of Breitling USA by delivering management control systems, to supervise performance against agreed budgets and to evaluate the standards of business risks management to ensure corporate governance practices and a balanced risks & control environment promoted throughout the organization.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

BUSINESS PARTNER

• To be a strong partner to the Retail Director in the day to day operational and performance management support
• Act as guardian of sales plan objectives to monitoring closely the operational expenses versus the authorized budgets and sales performance
• Ensure that business decisions are taken with consideration for the best possible return on investment.
• Empower the retail staff with knowledge to improve their KPI's

STORE NETWORK

• Oversee Retail Sales Analyst in preparing business analysis and reports, regular or upon request of the Retail Director or President of Breitling USA
• Ensure the smooth day to day running of stores
• Work closely with other departments on all store new openings, closures, relocations and refurbishment projects
• Support the store managers with any operational, maintenance or personnel issues
• Work closely with other departments on the implementation of new systems into the stores, to ensure any and all requirements are fulfilled
• Work closely with other departments such as Finance and SAV to handle issues that may arise in an efficient way
• Develop and implement improved procedures and methods of working
• Provide support and guidance to regional managers
• Monitor the operational excellence of the stores in line with the corporate targets (for example: KPIs follow up, express training needs, monitor and solve inventory issues)

MANAGEMENT CONTROL SYSTEMS

• To supervise the implementation of all controls in NA (retail procedures)
• To ensure security environments well set up, which include security company contracts and arrangement; for both normal business hours and special situations (such as events) CCTV & security alarm management
• To work alongside and oversee Retail Coordinator to ensure safeguarding of inventory by organizing weekly/monthly/quarterly inventory counts as required
• To coordinate the control and the follow-up of the stock discrepancies
• Retail manual: ensure the retail team respects all guidelines
• To partake in external and internal control audits and manage the subsequent outcome/to do list
• To assist with the submission of budgets, revisions and strat plans, for Sales, CAPEX and FTE
• To maintain control of outsourced service professional contracts such as cleaning teams

HUMAN RESOURCES

• Sales commission calculations
• To work closely with HR team for any HR related issues

Competencies: To perform the job successfully, an individual should demonstrate the following competencies.

Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Critical Thinking and Analysis - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason in complex situations.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities, required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Strong knowledge and understanding of the operation requirements in luxury goods industry
• Entrepreneurial mindset
• Bachelor's Degree
• 4+ years in retail environments - luxury a plus
• Use of retail systems and project management
• Knowledge of SAP a plus
• Working in a cross functional capacity

Language Ability:

• Comfortable speaking to end clients; positive and negative reasons
• Passionate for business and for people
• Confidence in influencing

Math and Reasoning Ability:

• Knowledge of retail operations and retail math
• Basic knowledge of accounting
• Analytical, precise and process oriented
• Proactive, persuasive, and diplomatic
• Organized and detail oriented
• Results oriented

Software Skills:

• Use of retail systems and project management
• Knowledge of SAP a plus

Inclusive Benefits:

We offer a comprehensive range of benefits including:

• Medical, Dental, and Vision benefits
• FSA & HSA
• Group life insurance and disability benefits
• Paid parental leave and adoption support
• Wellness and Vision reimbursement
• Retirement Savings Plan (401k) with company match
• Paid Time Off
• Education Assistance
• Employee Assistance Program
• Commuter benefits
• Employee Discount

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; use hands to hold, handle, or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

APPLY NOW

APPLY NOW

• Privacy Policy
• Cookie Consent Manager
• Opens in a new tab.
• Opens in a new tab.
• Opens in a new tab.
• Opens in a new tab.

2024 Breitling, All rights reserved.

×

Cookie Consent Manager

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

Required Cookies

These cookies are required to use this website and can't be turned off.

Required Cookies

Show More Details

Required Cookies Provider Description Enabled SAP as service provider

We use the following session cookies, which are all required to enable the website to function:

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Cookies from provider SAPasserviceprovider are required and cannot be turned off

Functional Cookies

These cookies provide a better customer experience on this site, such as by remembering your login details, optimising video performance or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies.

Consent to all Functional Cookies

Show More Details

Functional Cookies Provider Description Enabled YouTube

YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.

Cookie Policy

Privacy Policy

Terms and Conditions

Consent to cookies from provider YouTube

Confirm My Choices

Reject All Cookies Accept All Cookies