Retail Operations Manager

Role Overview

Grow your career and develop a team that shares your desire to make a difference!

Sodexo is seeking a Retail Operations Manager at the University of Cincinnati in Cincinnati, OH, to lead a team of highly motivated staff, deliver exceptional food-focused hospitality, provide outstanding customer service, and deliver detail-oriented dining experiences. 

What You'll Do

• identify customer needs and expectations;
• ensure that Sodexo and customer goals are aligned and met;
• educate and develop rapport with clients and promote partnerships;
• promote a customer/client-centered culture that strives to exceed customer and client needs;
• coordinate all unit catering initiatives to drive sales growth and track results.
• maintain and improve service level, resulting in increased customer satisfaction; 
• ensure all HACCP standards are followed; and/or 
• demonstrate resourcefulness and quick responsiveness to client and customer requests.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• a history of strong leadership and excellent communication skills;
• prior experience promoting national brands with clients and customers in a campus environment; and/or
• proven client relationship and customer service skills.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 3 yearsMinimum Functional Experience - 3 years of experience in retail operations