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Retail Multi-Unit Manager

Dufry

Norfolk, VA

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JOB DETAILS
SALARY
$62,780–$76,000 Per Year
SKILLS
Analysis Skills, Business Administration, Campaigns, Category Management, Coaching, Customer Conversion, Customer Escalations, Customer Experience, Customer Relations, Data Analysis, Diversity, Equipment Maintenance/Repair, Financial Management, Financial Services, Food and Beverage Industry, Inventory Levels, Inventory Management, Inventory Management Software, Leadership, Maintain Compliance, Maintenance Services, Marketing, Mentoring, Merchandising, Metrics, Onboarding, Operational Audit, Operations Management, Outbound Marketing, Performance Analysis, Performance Metrics, Point of Sale (POS) Systems, Process Improvement, Profit & Loss, Promotional Programs, Regulatory Compliance, Retail, Retail Management, Retail Operations, Safety Process, Safety Standards, Safety/Work Safety, Sales, Schedule Development, Shipping/Receiving, Strategic Planning, Team Lead/Manager, Visual Merchandising, Website Conversion, Willing to Travel
LOCATION
Norfolk, VA
POSTED
3 days ago
Grow With Us! Hudson is North America's leading travel retailer. For over 30 years, we've been meeting the needs and desires of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

The Retail Multi-Unit Manager provides operational leadership at Norfolk International Airport - supporting the Director of Operations. This role ensures all retail stores within the airport maintain exceptional standards for cleanliness, staffing, operational readiness and financial performance by holding management accountable for results.

SalaryRange: $62,780 - $76,000

Key Responsibilities:

  • Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures.
  • Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability.
  • Oversee planned maintenance and address repair needs promptly to maintain operational standards.
  • Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone.
  • Hold management accountable for onboarding/offboarding processes and compliance with training requirements.
  • Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams.
  • Analyze operational data to monitor zone performance; collaborate with DO/Senior DO on strategic initiatives and financial decisions.
  • Ensure accurate ordering, receiving, and stocking of merchandise; train teams on proper inventory procedures.
  • Oversee planogram execution, visual merchandising standards, and seasonal resets across all stores.
  • Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss.
  • Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms.
  • Monitor and maintain retail equipment; schedule routine service and repairs as needed.
  • Drive adoption of new retail technologies to improve efficiency and customer experience.
  • Maintain working knowledge of brand standards, lease agreements, and landlord relations.
  • Implement marketing programs and promotional activities; ensure compliance with brand campaigns.
  • Resolve escalated customer and associate issues using sound judgment; provide feedback and coaching to subordinate leaders.
  • Ensure compliance with all federal, state, and local safety and health standards.
  • Train managers and staff on wellness protocols and safety procedures; maintain audit readiness.


Qualifications:
  • Bachelor's degree in Business Administration, Retail Management, Marketing, or related field (preferred; counts for 3 of the 6-year requirement).
  • Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles.
  • Proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts.
Technical Skills
  • Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.
  • Strong knowledge of inventory management, planogram execution, and visual merchandising standards.
  • Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.
  • Familiarity with category management, retail space optimization, and seasonal merchandising strategies.


Competencies
  • Operational Leadership: Drives execution across multiple stores to achieve financial and service goals.
  • Financial Acumen: Interprets P&L and KPIs to deliver sustainable growth and profitability.
  • People Development: Builds positive work environments through coaching, mentoring, and leadership.
  • Customer Focus: Ensures superior service and brand compliance across all locations.
  • Strategic Thinking: Anticipates challenges and implements solutions to complex operational issues.
  • Change Leadership: Champions technology adoption and process improvements to enhance efficiency.


Schedule & Reporting
  • Reports directly to the Senior Director or Director of Operations.
  • Works a varied, rotating schedule, including early mornings, peak periods, and closing shifts to ensure operational oversight.
  • Weekend and holiday availability required based on business needs.

  • Regular on-site presence across store locations to maintain standards and engage leadership teams.


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About the Company

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Dufry