Retail Merchandising Supervisor - Charlotte, NC - Hybrid

Job Ref: 177073 Location: Charlotte, NC 28201 Location Flexibility: Hybrid Category: Merchandising Job Type: Full-time Job Status: Non-exempt Pay Basis Yearly Pay Range $63,800 - $121,300 Annually ($30.67 - 58.32 Hourly) Other Compensation Bonus Eligible Brand UNFI

Job Overview:

The Retail Merchandising Supervisor position is responsible for the direction and performance of assigned Retail Merchandising team activity in an assigned region. The Retail Merchandising Supervisor will have impact on soliciting vendor, broker, and 3rd Party support within the appropriate accounts. This position is expected to be able to transition their leadership and expertise, between channels, banners, customers, and projects. An effective Retail Merchandising Supervisor will assist in the growth and development of the team's sales skills and operational performance. The Retail Merchandising Supervisor will provide quality service and achieve maximum sales while mitigating costs for their assigned territories.

Job Responsibilities:

• Communicate and provide directions to direct reports. Establish daily coordination of resources for customers and sales projects and communicate out to team.
• Build, mentor, and direct a high-performing field team. Foster communication between teammates, creating a culture of service, integrity, and support within the department. Train and recruit team members as needed.
• Communicates with Manager and Account Manager to maintain customer satisfaction and achieve goals of the department. Communicates on projects and or open issues. Attends sales meetings and training as required.
• Provide oversight to Retail Merchandising regional team on major projects, aid in capturing current store layouts and recommended changes.
• Acts as the main point of contact for customers and merchandising projects. Responsible for maintaining effective business relations with all customers within assigned territory and UNFI Stakeholders.
• Regularly communicates with Key UNFI Personnel on competitor activity, sales opportunities, customer request and any other significant issues. Assist with customer presentations and lead customer meetings and attend shows as needed.
• Independently resolve all issues and conflicts over Shelf Services between retail, the region, UNFI and the vendor/broker community.
• Review and report territory P&L budget on a period, quarter, and yearly basis. Approves and manages expenses for direct team.
• Track and follow up with customers to assess customer satisfaction and achievement of goals. Respond to customer issues or complaints urgently, resolving and bringing satisfaction.
• Regularly exercise discretion and independent judgement in project planning and the selling of professional Services. Assist with presentations and positively engage customers on the full breath of UNFI Professional Services Portfolio to strengthen customer/UNFI relationship.
• Conduct and coordinate store audits to identify opportunities and gaps with staffing.

Job Requirements:

Education/Certification:

• Bachelor's degree in business or related area of experience preferred.
• Valid Driver's License is necessary.
• Auto Insurance levels that meet UNFI requirements.

Experience:

• Minimum 3+ years related experience in Retail.
• Prior experience managing a team.
• Prior customer service experience in a retail setting.

Knowledge/Skills/Abilities:

• Knowledge of industry best practices.
• Excellent customer service and communication skills both verbal and written. Deal effectively with a wide variety of people both in person and over the telephone.
• Possess good leadership skills and ability to supervise others effectively.
• Ability to motivate and work with others to achieve desired results.
• Strong organizational skills, time management skills and attention to detail.
• Excellent computer skills involving Microsoft Suite of Software.
• Ability to work independently.
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Physical Environment/Demands:

• Position responsibilities does require travel during the work week and occasional weekend travel.
• Overnight travel expectations of up to 50%, depending on regionality.
• Automobile travel estimations of 30% per week.
• Ability to set up displays, fixtures, shelving, and products.
• Able to tolerate exposure to store and warehouse conditions including wide variances in temperature, dust and dirt.
• Requires lifting of up to 40 lbs.
• Must be able to work with hands and arms overhead, and to work in or under the equipment.
• Requires manual dexterity, overall coordination, and good balance to work both at ground level and occasionally in high places to perform job duties.

About UNFI: We are North America's premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing and transforming to meet the needs of an evolving workplace. Our 29,000+ employees work across America in our 50 Distribution Centers and corporate offices. Learn more: Organic, Natural and Conventional Food | Wholesale Food Distributors | UNFI

Benefits: Weekly Pay, Competitive 401k, Competitive PTO plan, Health benefits - first of the month following 30 days of employment, mileage reimbursement, mentorship program/developmental opportunities.

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.

Company: United Natural Foods Inc.

Compensation:

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state/provincial and local laws.

Benefits:

For Washington positions (or positions that may be performed remotely from Washington), Click HERE for Washington-specific paid time off details.

Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program (or retirement savings plan if in Canada); medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account (U.S. only), subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

Sales Positions Only: For sales positions that are commission-based, the above range is an estimate of total potential commission-based compensation during an associate's first year, but UNFI offers an introductory period minimum of $680 per week. After the introductory period, as a 100% commission-based role, there is no set salary. UNFI's commission plans are uncapped and average earnings vary depending on territory and sales achieved, among other factors.

UNFI's compensation, benefits, and paid time off policies are subject to change in the Company's sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act or for Canadian applicants in accordance with provincial human rights legislation.