Retail Manager, Little Caesars Arena

Delaware North

Detroit, MI

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JOB DETAILS

SALARY

$61,200–$82,600 Per Year

SKILLS

Best Practices, Business Growth, Business Operations, Business Support, Calendar Management, Campaigns, Casinos, Channel Management, Cost Control, Demand Forecasting/Planning, ERP (Enterprise Resource Planning), Fast Food, Financial Management, Food Services, Food and Beverage Industry, Gaming, Inventory Cycle Counts, Inventory Management, Inventory Turns, Leadership, Lift/Move 30 Pounds, Maintain Compliance, Marketing, Marketing Strategy, NetSuite, Operational Control, Operational Strategy, Operational Support, Operations Management, Operations Processes, Order/Customer Fulfillment, Organizational Skills, Performance Analysis, Performance Metrics, Physical Inventory, Problem Solving Skills, Process Development, Process Improvement, Product Positioning, Product/Service Launch, Regulatory Compliance, Restaurant, Retail, Retail Channel, Retail Management, Retail Operations, Retail Strategy, Revenue Growth, Sales, Scalable System Development, Shipping/Receiving, Sports, Standard Operating Procedures (SOP), Systems Administration/Management, Team Lead/Manager, Warehousing, eCommerce, eCommerce Sales

LOCATION

Detroit, MI

POSTED

Today

The opportunityDelaware North Sportservice is hiring a Retail Manager to join our team at Little Caesars Arena in Detroit, Michigan. The Retail Manager is responsible for leading operational execution across in-venue retail, event-operations, gameday operations, warehouse operations, and inventorymanagement at Little Caesars Arena. This role ensures operational excellence, inventory accuracy, fulfillment performance, and scalable infrastructure to support multiple professional sports teams, concerts, special events, and digital retail growth.This position bridges strategy and operational execution - driving operational discipline while supporting revenue growth, guest experience, and brand integrity.PayMinimum - Anticipated Maximum Base Salary: $61,200 - $82,600 / yearIn addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at we offerAt Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:* Medical, dental, and vision insurance* 401(k) with up to 4% company match* Annual performance bonus based on level, as well as individual, company, and location performance* Paid vacation days and holidays* Paid parental bonding leave* Tuition and/or professional certification reimbursement* Generous friends-and-family discounts at many of our hotels and resortsWhat will you do?* Retail Operations Leadership* Oversee daily retail operational execution across all team stores and satellite locations* Ensure operational standards, process compliance, process improvement, and efficiency across all retail channels* Partner with Store Managers to align staffing, execution, and performance goals* Drive operational readiness for high-volume events, playoffs, new product launches, and special programs* Inventory management relates to accuracy and procedures with a strong emphasis on operational controls* Warehouse & Inventory Management* Oversee Warehouse Manager and assist with warehouse operations including receiving, storage, transfers and replenishment* Develop scalable processes to accommodate new teams, expand product assortments, and increase volume* Create efficiencies across all warehouse operations that ensure inventory accuracy and operational control* Assist with e-commerce operations as it relates to warehouse fulfillment and execution* Event & Game Day Operations* Lead retail execution for Arena retail locations, Detroit Pistons, Detroit Red Wings, concerts and special events* Ensure all retail locations (Team Stores, Portables and Club/Suite level) are fully stocked* Oversee special event setup and teardown timelines* Manage POS operations and ensure functionality* Assist with overseeing retail vendors in terms of scheduling, planning, and overall supervision* Financial & Performance Accountability* Monitor inventory turns, sell-through rates, and operational KPIs* Identify operational efficiencies that reduce costs and improve margins* Ensure labor alignment with business demand and event schedules* Assist in forecasting product demand for playoffs, special events, and seasonal programs* Ensure strict compliance with inventory movement protocols and system accuracy* Manage physical inventory controls, cycle counts, and shrink mitigation* Marketing Strategy & Retail Activation* Assist director with marketing initiatives by partnering with team marketing departments and internal stakeholders to align retail programs with broader brand campaigns* Support development and execution of retail marketing strategies that drive merchandise sales for both e-commerce and in-venue, during games, playoffs and special* Help to coordinate product launches and retail promotions across in-venue signage, digital channels, and e-commerce* Assist in the planning and execution of exclusive merchandise drops, collaborations, and limited-edition product releases* Identify opportunities to increase merchandise awareness through improved product placement, in-arena promotion, and e-commerce integration* Team Leadership & Development* Direct oversight of Warehouse Manager, Retail vendors, and operational leads/supervisor* Establish clear SOPs and accountability standards* Train and develop team members in operational best practices* Build bench strength to support business growth and succession planningMore about you* 5+ years' retail operations, warehouse, or omni-channel management experience* Experience in high-volume retail or sports/entertainment environment preferred* Strong inventory management and systems experience (ERP systems such as NetSuite preferred)* Proven leadership in warehouse and fulfillment operations. Financial acumen with experience managing labor and inventory investments* Strong organizational and problem-solving skills* Ability to operate effectively in a fast-paced event-driven environmentPhysical requirements* Must be able to lift at least 30 pounds* Frequent standing, bending, lifting, and walkingShift detailsDaysEveningsHolidaysM-FEvenings as neededWeekendsEventsWho we areDelaware North is the food, beverage, and retail provider at Little Caesars Arena. The 20,000-seat venue opened in 2017 and is home of the NHL's Detroit Red Wings and the NBA's Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes, and suites.Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.Together, we're shaping the future of hospitality - come grow with us!Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

About the Company

Delaware North

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Its portfolio includes high-profile venues ranging from sports stadiums, entertainment complexes, national parks, restaurants, airports, and some of the top regional casinos in the country. The company also owns a selection of award-winning destination resorts, as well as a series of premium restaurants and catering services that are leaders in the industry. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates serving half a billion guests in the United States, Canada, the United Kingdom, Australia, New Zealand, and Asia.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Hotels and Lodging

FOUNDED

1915

WEBSITE

https://www.delawarenorth.com/

Retail Manager, Little Caesars Arena

Delaware North

Detroit, MI

About the Company

Delaware North

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