Retail Manager 2

Role Overview

Sodexo is seeking a Retail Manager 2 for Beth Israel Deaconess Medical Center (BIDMC), a nationally recognized teaching hospital in Boston, MA. This is a highly visible leadership role overseeing a dynamic retail dining program generating $3–4 million in annual revenue.

The Retail Manager will lead a team of approximately 20 frontline associates, ensuring exceptional customer service, strong financial performance, and operational excellence across multiple retail outlets. This role is ideal for a polished, hospitality-driven leader looking to bring their expertise into a healthcare setting with a strong work-life balance.

Schedule highlights:

• 6:00 AM – 3:00 PM
• Every 3rd weekend rotation
• No late nights

What You'll Do

• Lead, train, and develop a team of ~20 hourly employees, fostering a culture of engagement and accountability
• Drive daily retail operations across multiple outlets, ensuring high-quality food presentation and service standards
• Manage cash handling operations, including reconciliation, controls, and compliance with Sodexo policies
• Create and manage staff schedules, aligning labor with business needs and volume patterns
• Ensure strict adherence to food safety, sanitation, and regulatory standards
• Act as a visible leader, interacting with patients, staff, and hospital leadership to enhance the retail experience
• Support catering and promotional initiatives that drive customer satisfaction and retail growth

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Proven leadership experience in high-volume food service, retail dining, or hospitality environments
• Strong background in:
  • Cash handling and financial controls
  • Scheduling and labor management
  • Purchasing and inventory systems
• Experience managing teams of 15+ employees in a fast-paced environment
• A polished, professional presence with strong communication skills and executive presence
• Ability to thrive in a high-visibility role interacting with clients and senior leadership
• Passion for delivering an exceptional guest/customer experience

Preferred (not required):

• Sodexo experience
• Healthcare food service experience
• Experience in restaurant management, hotel food & beverage, or banquet operations

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - High School Diploma or GED or EquivalentMinimum Management Experience - 1 year