RETAIL FIELD OPS SR MANAGER

General Summary:

The Senior Manager of Retail Field Ops is responsible for leading and executing high-impact operational initiatives that support field performance, efficiency, and strategic priorities. This role owns projects end-to-end, develops executive-level communications and training materials, and partners cross-functionally to identify, track, and resolve operational issues—particularly in underperforming or “broken” markets. The Senior Manager serves as a key operational thought partner, ensuring visibility, accountability, and follow-through across initiatives.

Duties & Responsibilities:

• Own and execute operational projects from concept through implementation by coordinating cross-functional resources, timelines, and deliverables; maintaining project documentation, action logs, and decision records; and supporting field audits, training reinforcement, and project execution as needed.
• Develop concise executive summaries, presentations, and briefing materials for senior leadership; create and maintain training resources to support field execution; track progress and follow-up actions in underperforming markets; and translate operational data and insights into clear, actionable messaging for field and corporate partners.
• Monitor operational issues, risks, and trends and escalate concerns as appropriate; drive follow-up on action items to ensure accountability and closure; and build and maintain dashboards and reporting tools to provide clear visibility into issues, progress, and next steps.
• Prepare data analysis, summaries, and briefing materials to support leadership decision-making; contribute to strategic planning, problem-solving, and brainstorming sessions; and support enterprise initiatives by aligning operational execution with strategic goals.

Knowledge, Skills and Abilities (KSAs):

• Percentage of projects delivered on time and within defined scope.
• Quality, clarity, and effectiveness of executive communications (leadership feedback).
• Turnaround time for issue identification, escalation, and resolution.
• Accuracy, timeliness, and usefulness of dashboards and reports.
• Adoption and effectiveness of training materials and operational playbooks.

Work Experience &/or Education:

• Bachelor’s degree in Business Administration or related field required.
• Master’s in Business Administration or appropriate advanced degree preferred.
• 6-8 years of related work experience required.
• Retail experience highly preferred.
• Supervisory experience preferred.
• An equivalent combination of education and experience may be substituted.
• This position requires 30-40% travel.