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Retail District Manager in Training

WARRENTON OIL GROUP

Columbia, MO

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JOB DETAILS
SKILLS
Administrative Skills, Auditing, Budgeting, Business Operations, Coaching, Communication Skills, Competitive Research, Computer Hardware, Computer Software, Corporate Policies, Customer Relations, Customer Satisfaction, Customer Support/Service, Driver's License, Employee Terminations, Equipment Maintenance/Repair, Establish Priorities, Federal Laws and Regulations, Finance, Food Services, Human Resources, Identify Issues, Inventory Levels, Inventory Management, Leadership, Lift/Move 50 Pounds, Maintain Compliance, Marketing, Merchandising, Multitasking, People Management, Performance Analysis, Performance Management, Performance Reviews, Petroleum, Presentation/Verbal Skills, Price Book, Pricing, Profit & Loss, Promotional Programs, Property Maintenance, Regional Sales, Regulations, Regulatory Reports, Resolve Customer Issues, Retail, Retail Management, Retail Operations, Revenue Growth, Safety Equipment, Safety Process, Safety/Work Safety, Sales, Sales Promotions, Side Effects, Staff Policies, State Laws and Regulations, Status Reports, Team Player, Training/Teaching, Transaction Processing/Management, Vendor/Supplier Relations, Writing Skills
LOCATION
Columbia, MO
POSTED
Today
GENERAL JOB DESCRIPTION Store Managers are responsible for the proper and efficient operation of their store, following all company policies and procedures to ensure the location operates smoothly and contributes to the company's overall profitability. The Retail District Manager-in-Training (DMIT) works alongside District Managers to ensure that all Store Managers are properly trained, guided, motivated, and supported to achieve maximum performance. DMITs oversee an assigned territory of fewer than five stores, focusing on maximizing sales potential and overall profitability.In addition, they partner with District Managers to learn and accurately perform all responsibilities of the District Manager role. They share responsibility for ensuring the district operates efficiently and effectively, while maintaining full compliance with company policies and procedures. This position also serves as part of the Critical Response Team. DUTIES & RESPONSIBILITIES • Adhere to all company policies and procedures and ensure that all store employees do the same. • Control cash and inventories within acceptable guidelines. • Hire, train, and coach/counsel Store Managers under direction/approval of assigned Area Manager, as well as Director of Operations and/or Director of Human Resources. • Ensure employee compliance with company policies and regulations. • Maintain a safe store and property environment. Follow all safety rules and regulations including reporting any employee or customer incidents according to company policy. • Monitor competitor pricing on petroleum and store products. Inform proper personnel (Director of Transportation, Director of Food Service and Merchandising) of pricing discrepancies. • Inspect store facilities and equipment for safety, cleanliness, and proper working order. Submit reports or requests for any necessary repairs or safety issues. Exercise care in using all company equipment. • Review store reports. • Review and monitor store staffing and labor hours. • Perform monthly cash audits. • Perform troubleshooting/solutions on technical issues such as computer hardware/software, cash registers, etc. • Directly manage a staff of up to five employees with indirect reports of 100+ employees. • Ensure that Store Managers prepare and send appropriate paperwork on new employees, terminated employees, and employee evaluation reviews. • Follow correct vendor check-in procedure as defined in the Operations Manual and ensure that all store employees do the same. • Properly clean and maintain equipment and ready high-margin products as directed. • Promote teamwork. • Maintain store and property appearance and cleanliness within company standards. • Maintain solid vendor relations and effectively communicate the store needs to all vendors. • Work in a team-like fashion with all employees to accomplish goals and tasks; promote workplace harmony. • Conduct training meetings as needed. • Notify assigned Area Manager, as well as Director of Retail Operations and/or Director of Human Resources of any personnel situations or policy violations having an adverse effect on store operating performance. • Advise assigned Area Manager, as well as Director of Retail Operations and/or Director of Human Resources of any actions/situations that pose a threat to any employee, store, cash, inventory or other assets. • Ensure video system is working properly and tapes are maintained. • Control territory expenses within assigned budgets. • Obey and enforce city, county, state, and federal laws in relation to store operations. • Handle employee disciplinary and termination issues under direction/approval of assigned Area Manager, as well as Director of Operations and/or Director of Human Resources. • Handle all customer complaints properly and to the satisfaction of the customer. • Recruit, hire, and train efficient Store Managers and management team members. • Uphold Company requirements and standards regarding age-restricted items, such as tobacco products, alcohol, and adult periodicals. This includes maintaining an adequate level of marketing, as determined by the Director of Food Service and Merchandising, as well as aggressively ensuring purchasers of age-restricted items meet all state and local age requirements. • Look for ways to improve store appearance and profitability. • Use correct pricing as listed in the price book for all merchandise. • Strive to achieve maximum territory sales and profit. • Implement company merchandising promotions and sales plans. • Conduct performance evaluations and pay increase recommendations. • Review inventory levels and ordering procedures to prevent out-of-stock or overstock issues. • Perform any minor maintenance or deliveries as needed. • Advise the Company of any actions/situations that pose a threat to any employee, customer, or guests. • Observe safety and security procedures and uses equipment and materials properly. • Project a positive image of the company and the stores at all times. • Promote excellent customer service and suggestive selling. Ensure that it is implemented by all employees. • Treat co-workers, managers, supervisors, and administrative support staff with courtesy and respect and work as a team member. • Protect the company's interests by refraining from discussing company assets, financial pricing and personnel information. KNOWLEDGE, SKILLS, & ABILITIES • Strong written and verbal communication skills. • Positive attitude, eagerness to learn, and a proactive approach. • Ability to multitask and prioritize in a fast-paced environment. EXPERIENCE, EDUCATION, & TRAINING • Hold a Bachelor's Degree plus three years retail management experience or equivalent combination or education and experience. • Valid Driver's License CRITICAL RESPONSE TEAM During extraordinary times of severe weather or emergency conditions, some positions require on-site presence and leadership to continue business operations, known as Critical Response Employees. During severe or emergency situations, or when a State of Emergency has been issued, Critical Response Employees are required to report to or remain at work, ensure the safety of all employees and customers, serve as the person-in-charge for all site-specific needs, serve as liaison withe emergency personnel and upper management, and maintain a calm demeanor while executing a sense of urgency to the critical response situation, even if under duress. Any media inquiries during a critical response situation should be directed to the Director of Human Resources. WORKING CONDITIONSWORK ENVIRONMENT • Fast-paced retail environment, in store position
• Must be able to tolerate exposure to gasoline fumes and cleaning products.
• Be able to enter a 33-degree cooler and work there for up to 30 minutes at a time
• Must be able to work alone. PHYSICAL ABILITIES • Clear verbal communication skills to interact with customers and answer questions.
• This position is active and will require long periods of standing as well as the ability to walk, bend, kneel, stoop and crouch and perform repetitive tasks.
• Able to safely lift and move objects up to 50 pounds, ensuring adherence to safety guidelines.
• Able to read product labels, process transactions, and accurately handle money. HOURS / SHIFTS Varies FLSA STATUS Exempt DIRECT REPORTS N/A

About the Company

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WARRENTON OIL GROUP