Retail Dining Supervisor (1681) [Multiple Positions]

Position Information

Posting Detail Information

Working Position Title Retail Dining Supervisor (1681) [Multiple Positions] Classification Food Court/Snack Bar Supervisor Position Number 00001681 Open Date 07/29/2026 Close Date 08/19/2026 Priority Review Date Employee Class Staff Full-Time/Part Time Full-Time FTE 1.00 Position Status Regular FLSA Non-Exempt Job code 3506 Union Representation Non-Union Union Code N/A Unit/Department Residential Dining Service College/Unit Campus Dining Service Division Student Affairs Location HC STR BCK Link to Department Website or Custom Search Page https://www.niu.edu/dining/

Position Summary, Requirements, and Qualifications

Position Summary, Requirements, and Qualifications

Overview

The department of Campus Dining handles all things dining on campus. From residential meal plans to event catering, we provide nutritional food for students, faculty, staff and guests. We manage over a dozen eating establishments at NIU including residence hall dining, restaurants and coffee shops at the student center, and the Cafe in Barsema Hall. We employ the students and professionals who work in our restaurants and cafes.

Position Summary

The Retail Dining Supervisor position is a 9-month position (Aug 16-May 15); actual start and end date may vary by academic year.

Employees at this level supervise and participate in the work of a group of employees engaged in a retail dining operation. They work under general supervision of the Food Service Manager.

Essential Duties and Responsibilities

Customer Service

• Promotes quality customer service with a focus on speed, courtesy, and accuracy of service.
• Continually interacts with customers in dining area to evaluate satisfaction levels.

Food Safety

• Oversees and ensures food preparation and sanitary standards are maintained in food preparation and in the food prep, services areas, and Front of House areas.
• Assists with food preparation and serving of food and beverages as staffing and business dictates.

Training

• Trains, supervises, and evaluates employees on assigned shift.

Administrative

• Establishes and maintains simple account records, manages cash handling processes, and completes daily cash deposits.
• Assists with operating POS register as staffing and business dictates.

Cleaning

• Assist with the front-of-the-house and back-of-the-house cleaning including bussing tables and the general cleaning of the seating area, washing pots and pans, sweeping, mopping, and wiping down equipment and food contact surfaces.

Inventory

• Requisitions supplies from vendors and storerooms.
• Assists in the inventory process of venue.

Planning

• Assists in planning, development, pricing, and rollout of new franchise directives (i.e. merchandising, menu items, etc.).

Other Related Duties

• Performs other related duties as assigned.

Minimum Required Qualifications (Civil Service)

• High school diploma or equivalent.
• One (1) year (12 months) of work experience in fast-food procedures (such as gained as a Food Court/Snack Bar Attendant or closely related experience).

Knowledge, Skills, and Abilities (KSAs) (Civil Service)

• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Coordination - Adjusting actions in relation to others' actions.
• Speaking - Talking to others to convey information effectively.
• Time Management - Managing one's own time and the time of others.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to communicate information and ideas verbally so others will understand.
• Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
• Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Ability to maintain simple account records and forms.
• Ability to make accurate and rapid calculations in the transfer of products and cash.

Specialty Factors (Civil Service)

None

Preferred Qualifications (Civil Service)

• One (1) year of experience in food service.
• Food Service Sanitation Certification
• Knowledge of use and operation of cleaning materials, methods and equipment.
• Strong customer service skills.

Minimum Required Qualifications (SPS)

N/A

Additional Requirements (SPS)

N/A

Preferred Qualifications (SPS)

N/A

Physical demands/requirements

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear.
• The employee frequently is required to taste or smell.
• The employee is occasionally required to sit; climb or balance; and stoop, kneel and crouch.
• The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision, and depth perception.
• The employee is occasionally exposed to moving mechanical parts.
• The noise level in the work environment is usually moderate.
• The employee is frequently exposed to wet/or humid conditions.

Appointment and Compensation Details

Appointment and Compensation Details

Anticipated Appointment Start Date 09/1/2026 Anticipated Appointment End Date Percent of Staff Year 0.75 Standard Hours Per Week 37.50 Working Hours Varies based on Department needs, may include nights and weekends Salary $31,633.88/annually (based on a 9-month appointment); NIU offers a robust benefits package. Hourly or Semi-monthly Pay Rate/Range $21.63/hourly Earn Type Hourly

Application Procedure

Application Procedure

Application Procedure

Application Procedures:

• Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Important: Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received.

• If eligible for Veteran's Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination.

• After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register.

• Please monitor your e-mail for further information regarding your application. Emails will be generated from jobs@niu.edu and CivilServiceTesting@niu.edu. Please add these emails to your address book to ensure timely delivery of any future communication.

• Applicants must be a current citizen or resident of the State of Illinois to move forward in the hiring process.

Credentials Assessment Examination:

• The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant's/employee's education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met.
• Required documentation noted in the posting, such as a driver's license, licensures, or certifications MUST be uploaded with your application materials.
• After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.

Additional Details:

• Click on Food Court/Snack Bar Supervisor for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.
• Please click on Human Resource Services - Benefits for detailed information about Northern Illinois University's benefits package.
• Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Special Instructions Quick Link to Applicant https://employment.niu.edu/postings/94290 Is Background Check Required? Yes EEO Statement Summary

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability (physical and mental), marital status, veteran status, sexual orientation, gender (identity and expression), political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator

Health Services Building Room 230

TitleIXCoordinator@niu.edu

815-753-5560

Visa Policy

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person's disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form. For further assistance, please contact the office of Affirmative Action and Equal Opportunity (AAEO) at ada@niu.edu.

Safety Information

NIU provides annual reports on campus security and fire safety.

Read the Annual Security and Fire Safety Report.

Contact the Ethics and Compliance Office at 815-753-9364 for a hard copy.

Applicant Documents

Required Documents

• Resume/Curriculum Vitae
• Cover Letter
• List of at least 3 Professional References

Optional Documents

• Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256)
• Transcripts (unofficial with official required at hire)
• Certifications/Licensure #1
• Other

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you currently a citizen or resident of the State of Illinois?

• Yes

• No

• • What is the highest level of education attained?

• GED

• High School Diploma

• Associates Degree

• Bachelors Degree

• Masters Degree

• PHD

• Have you attached all transcripts to support the degrees you are submitting for consideration?

• Yes

• No

• • How many years of experience do you have in this type of position?

• 0-1

• 1-3

• 3-5

• 5-7

• 7+

• • Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response.)

(Open Ended Question)

• • If applicable, have you attached a copy of your DD214, DD215, NGB22, or DD256 for consideration of Veterans Preference Points? The copy submitted should reflect the status of discharge in order to be considered.

• Yes

• No

• Not Applicable

• • Select the answer that best describes your work experience following safety regulations while preparing meals and cooking (grilling, frying, and/or deep-frying) food items and planning the disposal and utilization of left-over foods; coordinating the display of and serving of foods, including special/unique cuisines entrees, food garnishing, seafood, meats, vegetables, and dessert dishes; packaging batches of convenience food items for sale (such as hamburgers, pizzas, sandwiches, chicken) or to be kept warm until sold.

• No work experience directly related to the job function described.

• My work experience relevant to the job function as described was performed under guidance.

• My work experience relevant to the job function as described was performed independently.

• • Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response)

(Open Ended Question)

• • Select the answer that best describes your work experience performing recipe construction, recipe sizing, planning and coordinating meals, measuring, weighing, and combining ingredients for quantity preparation of food.

• No work experience directly related to the job function described.

• My work experience relevant to the job function as described was performed under guidance.

• My work experience relevant to the job function as described was performed independently.

• • Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response)

(Open Ended Question)

• • Select the answer that best describes your work experience performing sanitary activities of work areas (such as scouring, cleaning, and sanitizing countertops, table tops and chairs, kitchen equipment, and/or fixtures); kitchen serving areas, and/or storerooms (i.e., sweeping and mopping the area, assisting dish/pot room staff, removing garbage/trash from unit to approved disposal containers); ensuring maintenance of proper food preparation and sanitary standards are followed including within the refrigerators.

• No work experience directly related to the job function described.

• My work experience relevant to the job function as described was performed under guidance.

• My work experience relevant to the job function as described was performed independently.

• • Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response)

(Open Ended Question)

• • Select the answer that best describes your work experience accurately processing information requisitioning supplies from storeroom and vendors; checking incoming orders against proper forms; maintaining inventory of supplies and/or stock; rotating sundries products on display shelves, and compiling and maintaining records of food use, inventory, accounts, etc.; preparing simple reports.

• No work experience directly related to the job function described.

• My work experience relevant to the job function as described was performed under guidance.

• My work experience relevant to the job function as described was performed independently.

• • Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response)

(Open Ended Question)

• • Select the answer that best describes your work experience exhibiting effective communication skills, i.e., greeting and assisting customers; answering customer questions; communicating with customers regarding their comments, complaints, etc.; providing information to supervisors, coworkers, customers, etc.; notifying staff of problems, shortages, etc.; dealing with angry unpleasant or angry people; taking food and drink orders, checking ID cards.

• No work experience directly related to the job function described.

• My work experience relevant to the job function as described was performed under guidance.

• My work experience relevant to the job function as described was performed independently.

• • Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response)

(Open Ended Question)

• • Select the answer that best describes your work experience accurately processing payments i.e. accepting payments for purchases, computing bills using equipment such as cash register or terminal, multi-counting or adding machines, optical price scanners, calculator, pencil and paper; making change; issuing receipts, refunds, credits, and/or exchanges; processing credit or debit card transactions or validating and/or cashing check; maintaining cash reserves, making cash deposits.

• No work experience directly related to the job function described.

• My work experience relevant to the job function as described was performed under guidance.

• My work experience relevant to the job function as described was performed independently.

• • Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response.)

(Open Ended Question)

• • Select the answer that best describes your work experience training others; supervising employees on an assigned shift; reviewing and signing time cards, coordinating work schedules; inspecting the work of staff; assisting in the selection and hiring process.

• No work experience directly related to the job function described.

• My work experience relevant to the job function as described was performed under guidance.

• My work experience relevant to the job function as described was performed independently.

• • Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response)

(Open Ended Question)

• • Select the answer that best describes your work experience working independently and under pressure and with frequent interruptions, managing deadlines, making decisions especially at short notice, solving problems.

• No work experience directly related to the job function described.

• My work experience relevant to the job function as described was performed under guidance.

• My work experience relevant to the job function as described was performed independently.

• • Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response.)

(Open Ended Question)