This Retail Customer Service Supervisor (Key Holder) role involves providing exceptional pet parent service, overseeing store safety, cleanliness, merchandising, and associate engagement.
It emphasizes people leadership through training, coaching, and supporting team development, while also managing store operations, promoting pet-related events, and ensuring a positive customer experience.
The position requires 2+ years of retail experience, strong communication skills, flexibility in scheduling, and the ability to handle physical demands.
While not a direct supervisory role, it involves acting as the leader on duty, supporting associate performance, and ensuring store standards.
Benefits include weekly pay, health and wellness benefits, 401k match, paid time off, associate discounts, tuition assistance, and career growth opportunities. The role aims to create meaningful moments for pets and their families and values diversity and inclusion.
There’s one thing that unites everyone who works at PetSmart: we all love pets. Cats, dogs, goldfish, parakeets, hamsters – you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging!
When you work with us, you’ll discover that we love our people, too. Whether you’re based in a store, distribution center or at our home office, you’ll find yourself inspired and empowered to go further, reach higher and really make the most out of your career with PetSmart.