This Retail Customer Service Supervisor (Key Holder) role involves providing exceptional pet parent service, supporting store operations, and leading associate engagement. The position includes overseeing safety, cleanliness, merchandising, and pet adoptions, as well as promoting store events and merchandise. Responsibilities include training and mentoring associates, supporting various store functions, and ensuring a positive shopping experience. Candidates should have 2+ years of retail experience, strong communication skills, and flexibility in scheduling. The role offers benefits such as health coverage, 401k matching, paid time off, discounts, and development opportunities. While it does not involve direct supervision, the supervisor acts as the leader in the absence of management, guiding associates and maintaining store standards. The position requires physical activity, including lifting up to 50 pounds and working around animals and pet hair. Pay ranges from $17.49 to $26.49 per hour.
There’s one thing that unites everyone who works at PetSmart: we all love pets. Cats, dogs, goldfish, parakeets, hamsters – you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging!
When you work with us, you’ll discover that we love our people, too. Whether you’re based in a store, distribution center or at our home office, you’ll find yourself inspired and empowered to go further, reach higher and really make the most out of your career with PetSmart.