This Retail Customer Service Supervisor (Key Holder) role involves providing exceptional service to pet parents, supporting store operations, and leading associate engagement.
Responsibilities include facilitating associate development, supporting store safety, merchandising, and pet-related activities, as well as promoting store events and pet adoptions.
Qualifications include 2+ years of retail experience, strong communication and organizational skills, and full-time availability, including evenings, weekends, and holidays.
While not directly supervising staff, the supervisor acts as the leader on duty, guiding associates and ensuring store standards.
Physical demands include standing, lifting up to 50 pounds, exposure to pet hair, and working with live animals in a moderate noise environment.
Benefits offered include weekly pay, health and wellness benefits, 401k with match, paid time off, associate discounts, tuition assistance, and career development.
Applicants must be over 18, and the position pays hourly between $13.66 and $20.45.
There’s one thing that unites everyone who works at PetSmart: we all love pets. Cats, dogs, goldfish, parakeets, hamsters – you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging!
When you work with us, you’ll discover that we love our people, too. Whether you’re based in a store, distribution center or at our home office, you’ll find yourself inspired and empowered to go further, reach higher and really make the most out of your career with PetSmart.