Retail Customer Service Rep 1

Our team of Customer Service Representatives assists customers in person at our Business Office. We value our customers and are looking for team members that are committed to delivering world-class value in each customer interaction. On a typical day, our consultants can have a conversation with customers about starting, stopping, or transferring their electric service, discussing payment options, offering personalized energy-related products and services, report emergency situations, and other general inquires. Simply put, people count on us. If you aren t reliable and fully committed to serving others, this isn t the job for you. We re looking for candidates who are: " Excited to be a part of a team " Naturally curious and take pride in resolving issues " Kind and efficient " Empathetic and resourceful " Willing to make important decisions " Excellent at figuring out solutions to problems " Dependable to their core and have the tenacity to show up and work hard even when the going is tough " Self-aware and have the drive to take ownership of their career " Computer savvy and proficient in Microsoft products (Outlook, Word, Excel, PowerPoint, etc.) What you ll be responsible for: " Explaining billing issues and understanding common causes of high bills " Initiating establishing, transferring and disconnection of electric service while offering products and services that meet our customers needs " Discussing general customer inquires " Discussing rate options and educating customers about their energy usage " Assisting customers with setting up payment arrangements through our self-serve channels Functional Expertise: " Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, offer solutions, and educate customers on payment options " Process service orders " Respond to service and rate questions as well as billing inquiries " Update and maintain customer Personally Identifiable Information (PII) " Adhere to established policies, procedures and quality standards for work performed " Report service disruptions (i.e., system outages and technical issues) " Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking " Clearly document all customer interactions " Accountable for consistently meeting individual performance metrics including call handling and call quality expectations Business Acumen: " Must be able to work in an 24/7 working environment, where shifts change due to business needs and seasons " Must be able to work required overtime and fulfill on-call obligations " Maintain working knowledge of all company products and services " Responsible for maintaining the security of customer records Engagement: " Participate in activities designed to improve customer satisfaction and business performance " Manage peer relationships in a manner that supports trust and teamwork If you are kind enough to deliver excellent customer service to customers with high expectations, apply now! We can t promise it will be easy. We can promise it will be time well spent. You will gain skills and grow your career with one of Mississippi s most well respected employers. We provide exceptional training programs, a supportive environment for learning and growth, top pay and benefits, and a culture that is built on the highest standards of customer service. This position is located in Gulfport, MS and on-site reporting is required.