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RETAIL COMPUTER TECHNICIAN

Micro Center

Austin, TX

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JOB DETAILS
SALARY
$18–$35 Per Hour
SKILLS
Antivirus, Cellular Telephone, Communication Skills, Computer Services, Customer Relations, Customer Support/Service, Database Backup, Desktop PC, Electronics, Establish Priorities, Hardware Repair, High School Diploma, Identify Issues, Interpersonal Skills, Inventory Management, Laptop PC, Lift/Move 50 Pounds, Multitasking, Physical Demands, Problem Solving Skills, Productivity Management, Retail, Sales, Short Messaging Service (SMS), Systems Administration/Management, Technical Support, Technical Writing, Time Management
LOCATION
Austin, TX
POSTED
2 days ago
MICRO CENTER is the nation's leading computer and electronics big‑box retailer, offering more than 40,000 of the industry's best technology products. For over 45 years, our success has been built on unmatched product expertise, a passion for innovation, and a deep commitment to exceptional customer service.We are bringing our newest store location to AUSTIN, TX!At Micro Center, Passion, Energy, and Commitment aren't just words-they're how we work, grow, and win together. We take pride in creating long‑term customer relationships and cultivating a workplace where associates are supported, empowered, and valued.About the RoleWe are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS, starting at $15/hour base pay with productivity incentives to increase hourly rates from $18-$35 + SPIFFs. If you are passionate about customers and computers and want high earning potential based on your productivity, Micro Center is the place for you!You'll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status.What You'll Do* Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store* Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions* Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors* Assemble custom computers sold by our expert build-your-own (BYO) sales team* Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies* Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked* Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, SMS, and email communication regarding their service event on a constant basis* Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally* Perform additional duties and responsibilities as assignedWhat We're Looking For* High School diploma or equivalent with one year of related computer service repair or technical customer service experience strongly preferred* Industry certifications are preferred and are required within 90 days of hire (company paid)* Excellent communication & interpersonal skills combined with the ability to multi-task and adjust priorities* Physical requirements: lift up to 50 lbs., stand for prolonged periods of time* Flexible availability, including early mornings, evenings, weekends, and holidaysBenefits That Support Your Growth and Well‑BeingAt Micro Center, we're committed to taking care of our associates so they can thrive-both at work and in life. Our comprehensive benefits package includes:* Medical, Dental & Vision Coverage for regular full‑time associates* Competitive Employee Discount, including our Friends & Family Discount Program* Tuition Reimbursement and Education Savings Opportunities to support continuous learning* Paid Time Off for regular associates to rest, recharge, and take care of what matters most* 401(k) Retirement Plan with Company Match to help you plan for the future* Industry‑Leading Vendor and Company Training to build your skills and product expertise* Clear Career Growth and Advancement Opportunities across the organizationWhy Micro CenterOur core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades-and it's what makes Micro Center a truly exceptional place to build your career.Micro Center is an Equal Opportunity Employer.#appcast

About the Company

M

Micro Center

About Us

MICRO CENTER is the nation’s leading computer and electronic device retailer! Our technology super store has an industry-leading 40,000+ selection of premier products and the most knowledgeable staff in the business. Founded in 1979 in Columbus, Ohio, we have grown steadily and profitably to a nationwide presence. Our brick-and-mortar stores attract a wide range of customers – from casual to tech-savvy – with highly trained associates who offer technical solutions in an immersive shopping environment. The recipient of many “Best of” and “Reader’s Choice” awards across the country, Micro Center has been ranked by one of the leading consumer advocacy magazines as a top walk-in store to purchase a PC based on selection, service and pricing!

Technically, Your Best Career Move Ever

OUR STORES:
There's nothing small about the way Micro Electronics sets up shop. The company sells computers and consumer electronics through more than 25 Micro Center stores in 16 states and an e-commerce site. The stores, which span up to 60,000 sq. ft., stock more than 40,000 products, including desktop and notebook computers from major makers (such as Apple, HP) and Micro Electronics' own WinBook and PowerSpec brands. Micro Electronics' computers are built by its International Products Sourcing Group (IPSG), which also supplies discounted computer gear.
Micro Center stores cater to tech enthusiasts with "Build Your Own" departments – which allow customers to assemble their computers from scratch – and "Knowledge Bars" up front where customers can speak with technicians. The chain distinguishes itself from its big-box competitors by stocking a wider assortment of products and employing a knowledgeable sales force.

HISTORY SNAPSHOT:
Founded in 1979 in Columbus, Ohio, Micro Center has been extremely successful and profitable for nearly 40 years in an industry that constantly undergoes rapid change. Micro Center locations exceed computer superstores in floor space, product selection and range of services. Micro Center is the store based on knowledge: a technical retailer designed to satisfy the needs of dedicated computer users.
Our stores are arranged so that both novice and experienced computer customers can find what they need, with the right level of assistance, at a cost competitive with any other option. Micro Center is both big and specialized, which means customers can gravitate to the level of assistance they want.

By pioneering its approach to selling personal computers, Micro Center has achieved strong relationships with product manufacturers and an understanding of what its customers need and want. From its early beginnings, Micro Center has grown to over one billion dollars per year in sales, serving customers from coast to coast. By delivering the best technology products and more of them, along with the long dedication to the computer industry, Micro Center will continue to be the technology customer’s One-Stop Shop.

CAREERS AT MICRO CENTER = MEANINGFUL WORK

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Micro Center's well-traveled promotion paths are examples of how hard work, loyalty, competitive spirit, and unwavering commitment to the customer take you and your career to new places.
  • Associate training: Our associates take over 225,000 courses annually, in addition to monthly vendor onsite training.
  • Leadership Development Program: Our associates, supervisors and managers are offered the opportunity to further develop their skills and grow their careers through our LDP training courses and mentoring.
  • Junior Buyer & Corporate Trainee Program: Our associates have the opportunity to bring their talents to Home Office. Once they have been employed for two or more years in our stores, they can apply for the Micro Center Junior Buyer & Corporate Trainee Program. This program shows Micro Center’s commitment to growing talent from within.
Look at these testimonials from our previous Junior Buyers.

“To say the Junior Buyer program is thorough is an understatement. I’ve learned so much about the company and how it operates. It has truly been an eye opening experience learning how all the departments of the company work together. Going through the program with other Junior Buyers was a great help too. It allowed us to learn from one another and work together on projects throughout the course of the program. It’s been very challenging, but is by far the best career decision I’ve ever made.” – D.F

“The Junior Buyer development program has been an exciting and challenging journey. It has given me the opportunity to see how our company operates at every level and provided me with the insight and tools to be a successful buyer. I’m grateful for the experience and excited to use everything I’ve learned to help our company grow.” – Z.S.


BENEFITS & WELLNESS:
Micro Center offers a balance between personal and professional interests, competitive pay, an employee discount on merchandise, and a high-quality, competitive benefits program that is designed to be flexible in nature and comprehensive in scope. All associates who work on a full-time basis (at least 30 hours per week) are eligible to participate in our cafeteria benefits plan on the first of the month following 60 days of active service. Flexible schedules and tuition reimbursement are great benefits for our student or part-time workers as well! Micro Center is committed to supporting health and wellness goals for our associates by providing resources such as a monthly wellness newsletter, discounted gym memberships, wellness contests and challenges, exercise equipment for personal use, and much more!

OUR LEADERS:
Richard Mershad, President/ CEO
John Noble, Chief Financial Officer
Warren Beneson, Chief Merchandising Officer
Peggy Wolfe, Chief Operating Officer

Together, these senior executives comprise over 100 years of combined retail experience.
COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Retail
FOUNDED
1979
WEBSITE
http://www.microcenter.com/

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