Retail Client Service Manager

Retail Client Services Manager

Retail Client Services Manager will work to maintain and improve client specific retail conditions and serve as a key point of communication between retail teams, headquarters teams, and client partners. This role supports the retail organization through training and execution guidance to achieve client objectives. Scope and focus may vary based on assignment, including number of clients supported, level of client engagement, and complexity of data driven decision making.

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Job Will Remain Open Until Filled

Responsibilities

• Ensure retail execution compliance across distribution, pricing, planogram integrity, display performance, promotional activation, and point of sale placement

• Identify and resolve in store compliance issues and escalate barriers with clear and actionable recommendations

• Analyze performance data and reporting to identify trends, risks, and opportunities and translate insights into executional recommendations

• Communicate execution progress, insights, opportunities, and promotional activities to headquarters, clients, and field leadership

• Manage client engagement by overseeing account performance, budgets, and investment strategies while aligning retail and sales priorities to drive growth

Qualifications

• Education Requirements: Associate degree

• Experience Requirements: 2–4 years experience in relevant field (Retail management, client services, or consumer packaged goods experience preferred)

• Travel requirement: No travel requirements

Supervisor Responsibility

• Direct Reports: This position does not have supervisory responsibilities for direct reports

• Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Ability to lead, coach, and support field teams

• Ability to develop and execute strategic plans to drive business growth

• Strong prioritization and organizational skills

• Strong project management and problem solving skills

• Ability to interpret data and translate insights into actionable recommendations

• Advanced proficiency in data analysis and reporting tools

• Strong communication and interpersonal skills

• Ability to manage multiple priorities in a fast paced environment

Environmental & Physical Requirements

Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.