Title: Retail Associate
Reports To: Retail Manager
Department: Retail
Summary of Position:
Assist all guests and visitors of the Company with timely, efficient and professional service adhering to Company standards of ensuring an extraordinary hospitality experience.
Responsibilities: - Greet customers within 30 seconds of entering the store & provide friendly customer service
- Achieve and maintain product knowledge to assist customers with purchasing decisions
- Guide and direct customers to appropriate products of interest and answer related inquiries
- Assist customers with all park related inquiries (utilizing approved NPS interpretive information)
- Assist customers making selections by building customer confidence; offering suggestions and opinions
- Accurately total, process and collect payments from guests to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards and making change
- Restock and maintain displays (labeling correctly as needed) per Company standards
- Achieve established sales goals
- Participate in closing, opening procedures
- Participate in daily cleaning/maintenance duties
- Strict adherence to all store policies
- Contribute to a positive environment where all employees trust and respect each other
- Understand Company’s ISO (Quality and Environmental) management systems, policies, goals and initiatives, and meet the specific responsibilities within these areas
- Other duties per the Duties checklist and as assigned
Position Requirements: - Strong organizational skills and attention to detail
- Excellent communication skills to interact positively with others
- Ability to multi-task and perform well under pressure
- Display energy and enthusiasm when working with customers and fellow Associates
- Dependable to always be on time and on schedule
- Able to lift frequently up to 25 lbs. and occasionally up to 50 lbs. Position also involves frequent bending, twisting, lifting and squatting and up to 8 hours per day on feet in a fast paced environment.
Education and Experience:
Education: High school diploma or equivalent
Experience: Demonstrated ability to handle general math
Minimum 1 year retail sales experience preferred
Minimum 1 year experience with POS systems preferred
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