Communication Skills, Customer Satisfaction, Dental Insurance, Emergency Response, Emergency Services, Health Insurance, Housekeeping/Cleaning, Human Resources, Manufacturing Equipment Maintenance, Organizational Skills, Risk Management, Safety Equipment, Safety Training, Safety/Work Safety, Telephone Skills, Time Management, Training/Teaching, Vision Plan, Warehousing
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
SERVPRO® Restoration Technician
Primary Role:
Respond to service calls as needed and perform assigned production tasks in accordance with SERVPRO® guidelines. Support the Crew Chief and production team, while maintaining clean and organized vehicles, equipment, and facilities. Ensure all customer needs are met and jobs are completed to SERVPRO® standards.
Key Responsibilities & Expectations
1. Executive – Customer Satisfaction
- Notify Crew Chief of any customer needs or concerns.
- Communicate effectively to ensure customer satisfaction.
- Report any service complaints promptly.
2. Production – Jobsite Execution & Support
a. Emergency Response
- Adhere to 1-4-8 job response protocols.
- Be available for emergency service responses.
b. Production Tasks
- Follow SERVPRO® guidelines and Crew Chief instructions.
- Inventory and load equipment and supplies before jobs.
- Set up staging areas and equipment at job sites.
- Prepare job site rooms for cleaning.
- Assist Crew Chief and team with tasks as needed.
- Perform thorough cleanup at end of day or job.
c. Clean & Respectful Jobsite
- Leave job sites clean and orderly.
- Show respect for customer property.
d. Uniform & Professionalism
- Follow SERVPRO® uniform policy.
e. Training & Development
- Participate in training regularly.
- Complete ECTP and pursue IICRC certifications.
- Read MSDS and equipment manuals for safety and usage.
- Learn to properly operate all tools and equipment.
3. Human Resources – Communication
- Ensure clear, two-way communication with team members.
- Communicate honestly, timely, and respectfully to support team effectiveness.
4. Production – Maintenance & Equipment Care
a. Vehicle & Equipment
- Keep vehicles and equipment clean and organized.
- Disinfect and inspect equipment regularly.
- Complete vehicle/equipment maintenance checklists as assigned.
b. Facilities
- Help maintain cleanliness of warehouse, office, and grounds.
5. Executive – Safety & Risk Management
- Attend safety training sessions.
- Follow SERVPRO® safety policies at job sites, in the office, and in transit.
- Use all equipment and PPE properly.
- Maintain clean and safe workspaces.
- Report injuries or hazards immediately.
- Follow SERVPRO® crew rules at all times.
6. Additional Duties
- Take ownership of your role and responsibilities.
- Look for ways to improve efficiency.
- Complete additional tasks as assigned by management.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.