About Our Client:
Since 1966, our Client has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in their franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. They have built their heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, they deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. Their passion for quality drives everything they do.
Job Description:
The Jackson, MS franchise is excited to invite an experienced Restoration Manager to join their growing team. The Restoration Manager is one of the first on-site, responding when it comes to fire, water, storm, mold, or other disasters providing customers with extraordinary care and serving them in their time of need. The company is growing rapidly and is looking for A-Players to represent the vision, mission, and values of their organization. The Restoration Manager will lead and oversee multiple mitigation crews for a growing, nationally recognized restoration franchise. If you have experience in water damage mitigation, fire restoration, mold remediation, emergency response, and crew leadership, this is a high-impact opportunity with leadership responsibility and bonus potential.
Emergency Response & Job Oversight
Respond to water, fire, mold, and storm damage emergencies
Oversee multiple mitigation crews and job schedules
Ensure drying protocols and remediation standards are properly followed
Monitor job progress and documentation for insurance compliance
Coordinate with Reconstruction Project Managers for smooth handoffs
Leadership & Team Management
Lead, train, and mentor mitigation technicians
Ensure crews are following safety guidelines and company standards
Manage staffing, scheduling, and job assignments
Maintain accountability across multiple active projects
Customer & Insurance Communication
Serve as on-site point of contact for homeowners and property managers
Communicate with insurance adjusters regarding protocols and documentation
Ensure proper dry logs, moisture mapping, and job documentation are completed accurately
Maintain strong relationships with internal PMs and office staff
Hands-On Work
Operate drying equipment (air movers, dehumidifiers, HEPA filtration, etc.)
Perform controlled demolition and debris removal when necessary
Inspect properties and determine mitigation scope
Requirements:
2+ years experience leading crews or managing restoration teams
Strong understanding of insurance-driven mitigation protocols
Experience managing multiple jobs simultaneously
IICRC certifications (WRT required; ASD/FSRT preferred)
Ability to lift 75+ lbs and work in physically demanding environments
Comfortable working in water, smoke, mold, and hazardous environments (PPE provided)
Valid driver's license with clean driving record
Ability to pass background check
Benefits:
Quarterly performance bonus
Health and dental insurance
Family-oriented, team-driven culture
Leadership growth opportunity
What We're Looking For
The right Restoration Manager will:
Be a strong communicator
Lead with accountability and integrity
Stay calm under pressure
Be willing to work alongside their team
Understand restoration isn't a 9–5 job
Thrive in a structured, team-focused environment
This office values culture, teamwork, and ownership. If you want to lead a department, build a strong team, and make an impact in the Jackson community, we encourage you to apply.
Posting Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.