Restaurant Systems Analyst - POS

• Design, configure, implement, administer, and support restaurant POS and back-office systems, with a strong focus on Aloha POS and NCR Back Office (NBO).
• Customize system functionality to meet operational and business requirements.
• Partner with restaurant operations and business stakeholders to gather requirements and translate them into technical specifications and system solutions.
• Assist in the design, testing, and rollout of new features, integrations, and system enhancements based on user feedback and business needs.
• Analyze existing business processes to identify opportunities for productivity improvements, automation, and system optimization.
• Develop and maintain data integration processes between POS/back-office systems and other enterprise applications using SQL and SSIS.
• Create ad-hoc reports and support data and reporting needs across multiple systems.
• Ensure system reliability, data integrity, and adherence to internal standards and best practices.
• Support system deployments, upgrades, patches, and new restaurant openings in collaboration with vendors and internal IT teams.

• Provide second-level technical support for restaurant POS and back-office systems.
• Troubleshoot escalated system issues, identify root causes, and implement timely and effective resolutions.
• Document issues, solutions, configurations, and procedures to support knowledge sharing and continuous improvement.
• Collaborate with vendors and cross-functional teams to resolve complex technical problems.

• Bachelor's degree in Information Systems, Computer Science, Business, or a related field preferred. Equivalent professional experience may be considered.
• Hands-on experience supporting Tabit or Aloha POS in a multi-unit restaurant environment strongly preferred.
• Experience with NCR Back Office (NBO) or similar restaurant back-office systems is strongly preferred.
• Experience with SQL and SSIS.
• Strong understanding of restaurant operations, business processes, and system workflows.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Physical requirements are the ability to perform a manual data input function for up to 50% of an 8-hour day on regular basis.
• This position requires a focused, self-starter with the ability to multi-task and work in a fast-paced environment.
• Must be able to work well under pressure with good organizational and project management skills.

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