Restaurant Shift Supervisor

Description

Reports to: General Manager
Direct Reports: None

Job Summary: Our Restaurant Supervisor is responsible for assisting the General Manager and Executive Kitchen Manager in the daily front and back of house restaurant operations and guiding the front and back of house team members. It is the expectation that the Restaurant Supervisor is fully certified in all front and back of house positions. This is a non-exempt position.

As a Restaurant Supervisor, you are responsible for encompassing our goal of providing each guest with a truly outstanding experience as well as:
Exemplifying exceptional guest service and fostering an enthusiastic and uplifting environment
Assisting with enforcing safe work behaviors and safety standards are adhered to maintain a safe
workplace
Assisting the GM in training front of house team members to achieve established policies and
procedures
Assisting the Executive Kitchen Manager in the training of kitchen team members using the
certification process
Assisting in the rollout of limited time menu offers or new menu items and recipe changes
Assisting in executing the setup of Salad, Grill, Carve, Cashier, Prep, Dish, Bus, etc. stations for
service
Advising Executive Kitchen Manager and General Manager of any employee related issues
Assisting in day-to-day practices related to the team including initial and ongoing training
Reviewing and guiding the completion of Front of House team members training checklist and
certification using Tender Greens Training Certification Process
Assisting in morning and evening line checks, food tastings and pre-shift meetings
Participating in food safety and line checks to ensure food standards are met and executed safely
Communicating team member and guest injuries are reported to the GM and EKM at the time of
injury and proper Tender Greens protocols are followed when GM and KM are not present
Participates and assisting in employee safety training and LMS signoffs and meeting safety standards
Participating in handling guest complaints that happen during their shift when a GM and EKM is not present
Assisting with the opening and/or closing of the restaurant depending on schedule
Assist with Point-of-Sale System (Aloha & Olo) functions to ensure they are being conducted
according to policy such as comps & re-opening/ reprinting checks, conducting same day refunds, and doing a system refresh
Conducting nightly notes and entering sales into the purchase tracker
Taking catering orders and/or verifying catering orders are fulfilled accurately and on time before
handing over to guest or third-party delivery
Assisting in overseeing Health Department visits when GM and EKM are not present
Supporting operations by performing any other duties as assigned to ensure the restaurant is
producing to standards
Assisting in the ordering of food items including grocery, meat, fish
All other duties as assigned

Qualification Requirements for this position are:
Prior kitchen and FOH experience
Demonstrated leadership skills, including coaching, and motivating a team
Solid base knowledge of culinary technique and its practical application
Must enjoy and be able to succeed in a fast-paced and high stress work environment
Customer service focused and solution oriented
Ability to work a flexible schedule based on restaurant needs
Commitment to continuing culinary development in both technique and perspective
Ongoing current Food Safety Manager certification
Bilingual Spanish/English is a plus

Physical, cognitive, social, and environmental requirements include:
Must be able to lift items through full range weighing up to 50 lbs. on a regular and continuing basis
Repetitive forward bend of head/neck
Some bending/kneeling/stooping/twisting/reaching required
Some repetitive motion and force required
Must be able to stand/walk for long periods of time (not all at one time)
Must be able to work in a hot kitchen environment
Sight, speech and hearing necessary to communicate with Team Members, Vendors and Guests
Sight and good sensation are necessary to prevent burning oneself while in the kitchen areas
All requirements are subject to possible modification to reasonably accommodate individuals with
disabilities
Hours: Must be available to work varied shifts including nights and weekends

Qualification Requirements for this position are:
Prior restaurant experience required
Demonstrated leadership skills, including coaching, and motivating a team
Strong ability to communicate with a positive and outgoing personality
Customer service focused and solution oriented
Must enjoy and be able to succeed in a fast-paced and high stress work environment
Ability to work a flexible schedule based on restaurant needs

This job description for Junior Restaurant Supervisor only provides an overview of job responsibilities that are subject to
change.

Pay rate: $19.50 + tips