Job Summary:
Ensures that all guests are treated in a prompt, professional and courteous manner.
Available shifts:
- Swing shift- 3:00PM-11:30PM
- Grave shift-6:00PM-3:00AM
Supervisory Responsibilities:
- No Supervisory responsibilities
Duties/Responsibilities:
- Sets the room for service, properly detailing all table accompaniments.
- Assist host in seating guest at beginning of shift and as needed.
- Acknowledges and greets guests by name when possible and develops a rapport with guests.
- Takes guest orders completely and accurately, making suggestions, using suggestive selling techniques to create a balanced meal.
- Describes dinner features as needed, including menu changes and daily additions.
- Is knowledgeable and able to respond to all guest inquiries in an accurate and professional manner.
- Accurately enters orders into the point of sale.
- Ensures that tables are properly maintained at all times, and is consistently aware of progress of tables.
- Responsible for delivering food and beverages to correct table and guest at appropriate time in the correct manner. Including serving wine and champagne in the appropriate manner.
- Follows through on special requests.
- Responsible for all aspects of the dining experience and must communicate well with kitchen, hosts, and management.
- Presents check and handles payment in a timely fashion that is appropriate for each meal period.
- Bids guest farewell.
- Responsible for ensuring side stations are completely stocked prior to and at the end of the night.
- Provides prompt, courteous service to all guests and team members while maintaining a friendly and pleasant atmosphere.
- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.
- Follows fundamental standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: "Good morning, afternoon, or evening, thank you, ma'am or sir, may I?"
- Maintain a safe and sanitary workplace.
- One minute to greet and acknowledge the guest, three minutes to provide their needs or wants, and checks back as appropriate with eye contact or words.
- Ability to work flexible shifts and days of the week, including holidays.
- Performs all other duties assigned
Minimum Education and Experience Requirements:
- Highschool diploma or equivalent
- Minimum of one year of experience as a server in a casual full-service restaurant
Knowledge, Skills, and Abilities:
- Excellent verbal skills.
- Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
- Demonstrates the ability to establish credibility and rapport with operating leaders.
Certifications, Licenses, and/or Registrations:
- Gaming license/registration as required by jurisdiction(s).
- Ability to obtain a food handlers card.
Physical Requirements:
- Must be able to work while standing for hours at a time.
- Must be able to lift up to 15 pounds at times.
- Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.