Restaurant Manager

PRIOR RESTAURANT MANAGEMENT EXPERIENCE REQUIRED

We are looking for a Restaurant Manager to help manage our Dunkin' team!

A Restaurant Manager is responsible for providing strong, positive leadership to their team to deliver excellent and friendly guest experiences, operational excellence, and for helping to build profitable top-line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards, and in compliance with all applicable laws.

Responsibilities

Team Environment:

• Hire, train, and develop employees.
• Communicate job expectations to employees.
• Plan, monitor, appraise, and review employees’ job performance.
• Provide coaching and feedback; discipline when appropriate.

Operational Excellence:

• Create and maintain a guest-first culture in the restaurant.
• Ensure all shifts are appropriately staffed to achieve guest service goals.
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards and systems are executed.
• Prepare and complete action plans; implement production, productivity, quality, and guest service standards.
• Complete audits and implement plans to drive system improvements.

Profitability:

• Control costs to help maximize profitability.
• Execute all in-restaurant marketing promotions in a timely manner.
• Execute new product roll-outs, including team training, marketing, and sampling.
• Set sales goals and track results.

Skills and Qualifications

• Fluent in English.
• Math and financial management skills.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age (where applicable).
• High School diploma or equivalent.

Competencies

Great Focus:

• Understands and exceeds guest expectations, needs, and requirements.
• Develops and maintains guest relationships.
• Displays a sense of urgency with guests.
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through.
• Resolves guest concerns by following Brand-recommended guest recovery process.

Passion for:

• Sets and maintains high standards for self and others; acts as a role model.
• Consistently meets or exceeds goals.
• Contributes to overall team performance; understands how their role relates to others.
• Sets, prioritizes, and maintains focus on important goals.
• Reads and interprets reports to establish goals and deliver results.
• Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results.

Problem Solving and Decision Making:

• Identifies and resolves issues and problems.
• Uses information at hand to make decisions and solve problems; includes others when necessary.
• Identifies the root cause of a problem and implements a solution to prevent it from occurring.
• Empowers others to make decisions and resolve issues.

Interpersonal Relationships & Influence:

• Develops and maintains relationships with the team.
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments.
• Encourages collaboration.
• Leads others; negotiates and takes effective action.

Building Effective Teams:

• Identifies and communicates team goals.
• Monitors progress, measures results, and holds others accountable.
• Creates strong morale and engagement within the team.
• Accepts responsibility for personal and team commitments.
• Recognizes and rewards employees’ strengths, accomplishments, and development.
• Listens to others, seeks mutual understanding, and welcomes sharing of information, ideas, and resources.

Conflict Management:

• Seeks to understand conflict through active listening.
• Recognizes conflicts as an opportunity to learn and improve.
• Resolves situations using facts, ensuring consistency with policies and procedures.
• Escalates issues as appropriate.

Developing Direct Reports and Others:

• Works collaboratively with employees to create individual development plans to strengthen their knowledge and skills.
• Regularly discusses progress toward goals, reviews performance, and adjusts development plans accordingly.
• Provides challenging assignments for the purpose of developing others.
• Uses coaching and feedback opportunities to improve performance.
• Identifies training needs and supports resources for development opportunities.

Business and Financial Acumen:

• Understands guest and competition; translates and applies expertise to address business opportunities.
• Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change.
• Has a working knowledge of profit and loss and other critical financial measurements in order to identify business trends, make adjustments accordingly, and set goals.
• Understands, analyzes, and communicates the key performance/profit levers and manages to these measures.