The General Manager oversees daily store operations, employee management, scheduling, inventory, and customer satisfaction.
They are responsible for hiring, training, performance reviews, and promoting staff, ensuring all roles are well understood.
The role involves working with owners on new offerings, events, and community growth, leading by example with quality, cleanliness, and attitude.
Key responsibilities include managing job duties, training, scheduling, inventory, hiring, maintaining cleanliness, covering shifts, ensuring food quality and service, fulfilling catering and community orders, and monitoring costs.
They collaborate closely with assistant managers, enforce standards, update signage/resources, and communicate regularly with owners to ensure store success.
Requirements include 5+ years in hospitality, Food Safety Manager Certification, and strong leadership skills.