Restaurant Manager

Position Overview

The Restaurant Manager is responsible for overseeing all front-of-house operations, ensuring exceptional guest experiences, and leading a high-performing service team. This role requires a hands-on leader who thrives in a fast-paced environment, is passionate about hospitality, and is committed to maintaining the highest standards of service, presentation, and operational efficiency.

Responsibilities

Guest Experience & Service

• Ensure exceptional guest satisfaction through personalized and attentive service
• Maintain luxury hospitality standards consistent with an upscale dining environment and Marriott expectations
• Handle guest concerns professionally and resolve service recovery situations promptly
• Build relationships with repeat guests, VIPs, and hotel clientele
• Monitor dining room ambiance, cleanliness, presentation, and overall guest flow

Restaurant Operations

• Oversee all front-of-house operations including dining room, bar, lounge, private dining, and in-room dining coordination when applicable
• Manage opening, closing, and shift procedures
• Maintain operational standards, sanitation, and compliance with local health regulations and Marriott policies
• Ensure proper staffing levels based on business demands, events, and occupancy
• Collaborate with culinary and banquet teams to ensure seamless execution of service

Private Events & Restaurant Sales

• Book, coordinate, and execute LAK's private dining events, cocktail hours, and gatherings
• Serve as the primary point of contact for restaurant event inquiries and guest communication
• Conduct site tours and assist guests with menu planning, beverage selections, and event logistics
• Prepare event details, timelines, and communicate with the Restaurant Kitchen to execute
• Be present during events to oversee service standards, guest satisfaction, and operational flow
• Assist in driving restaurant revenue through private dining sales and promotional programming

Leadership & Team Development

• Recruit, train, coach, and develop restaurant staff including servers, bartenders, hosts, and supervisors
• Conduct daily pre-shift meetings focused on service standards, menu knowledge, upselling, and guest engagement
• Foster a culture of teamwork, accountability, professionalism, and hospitality excellence
• Monitor employee performance and complete evaluations, counseling, and recognition initiatives
• Lead by example on the floor during peak service periods

Financial & Administrative Responsibilities

• Manage labor costs, scheduling, payroll, and departmental budgets
• Drive revenue through strategic upselling, beverage programs, and guest engagement initiatives
• Monitor inventory levels and assist with ordering and cost control.
• Analyze financial reports including sales, labor percentages, and P&L performance
• Support forecasting and operational planning with hotel leadership

Qualifications

• Minimum 3–5 years of restaurant management experience in an upscale, luxury, or lifestyle hospitality environment
• Experience coordinating private dining or special events preferred
• Prior hotel food & beverage experience preferred
• Experience with Marriott International systems and standards preferred
• Strong leadership, communication, sales, and organizational skills
• Knowledge of wine, spirits, and fine dining service standards
• Ability to manage high-volume operations while maintaining elevated guest experiences
• Proficient in POS systems, Microsoft Office, scheduling, and inventory management software
• Flexible schedule including nights, weekends, holidays, and event coverage

Physical Requirements

• Ability to stand and walk for extended period
• Ability to lift up to 25 pounds occasionally
• Ability to work in a fast-paced hospitality environment

Preferred Characteristics

• Passion for luxury hospitality and guest engagement
• Strong floor presence and hands-on leadership style
• Ability to build client relationships and execute memorable events
• Professional appearance and demeanor
• Ability to remain calm under pressure and lead during high-volume service
• Strong attention to detail and commitment to excellence