Responsibilities
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The General Manager is responsible for leading the FOH and BOH operations of the Cafe
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The GM will spend significant time performing managerial duties, as well as some back of house cooking functions
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Key responsibilities include hiring, managing, training and disciplining restaurant team members as well as the management team
•
The GM is responsible for ensuring excellent guest experience, the safety of our guests, team members and property, and product quality
•
The position will lead and develop the manager to drive catering and increased sales
•
The GM must hit operational and sales goals for the Cafe, as well as operate within brand standards
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Wears an “owner’s hat” in operating the store
•
Knowledgeable and proficient in each position within the cafe
•
Successful completion of the Cafe Basics, Certified Trainer, and Crew Leader Training Programs
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Recruits, interviews, hires, and trains new Crew Members to ensure the café is staffed at the appropriate level
•
Manages and delegates daily functions of the café including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning duties
•
Leads and coaches Assistant Managers and staff during each shift to ensure brand standards are upheld
•
Manages the brand experience, including hospitality, quality control, and speed of service
•
Ensures all safety and security policies are being followed as set by the brand
•
Monitors sales growth and cost control of the store against the budgeted expectation and historical performance to maximize profitability
•
Leads marketing and promotional campaigns
•
Executes marketing and sales programs following guidelines
•
Hires and trains cross functional Team Members to ensure the store is staffed at the appropriate level
•
Manages labor to ensure proper staffing levels to meet the budget and sales strategy
•
Manages the inventory and par levels
•
Ensures equipment is operable to execute brand standards
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Drives servsafe compliance and proper food handling procedures
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Performs any additional tasks necessary to run the store
Full description
The General Manager is responsible for leading the FOH and BOH operations of the Cafe. The GM will spend significant time performing managerial duties, as well as some back of house cooking functions. Key responsibilities include hiring, managing, training and disciplining restaurant team members as well as the management team. The GM is responsible for ensuring excellent guest experience, the safety of our guests, team members and property, and product quality. The position will lead and develop the manager to drive catering and increased sales. The GM must hit operational and sales goals for the Cafe, as well as operate within brand standards.
ESSENTIAL FUNCTIONS
• Wears an “owner’s hat” in operating the store.
• Knowledgeable and proficient in each position within the cafe.
• Successful completion of the Cafe Basics, Certified Trainer, and Crew Leader Training Programs.
• Recruits, interviews, hires, and trains new Crew Members to ensure the café is staffed at the appropriate level.
• Manages and delegates daily functions of the café including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning duties.
• Leads and coaches Assistant Managers and staff during each shift to ensure brand standards are upheld.
• Manages the brand experience, including hospitality, quality control, and speed of service.
• Ensures all safety and security policies are being followed as set by the brand.
• Monitors sales growth and cost control of the store against the budgeted expectation and historical performance to maximize profitability.
• Leads marketing and promotional campaigns. Executes marketing and sales programs following guidelines.
• Hires and trains cross functional Team Members to ensure the store is staffed at the appropriate level.
• Manages labor to ensure proper staffing levels to meet the budget and sales strategy.
• Manages the inventory and par levels.
• Ensures equipment is operable to execute brand standards.
• Drives servsafe compliance and proper food handling procedures.
• Performs any additional tasks necessary to run the store.
Tropical Smoothie Cafe is a Fast Casual restaurant with a tropical twist. At Tropical Smoothie we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! It started on a beach in Florida. The calm gulf waters, friends enjoying games in the sand and a need for replenishment from the warm Florida sun. We started by blending fruits and vegetables together to create unique and refreshing smoothies. And customers lined up for our tasty creations. Then in 1997, we opened our first cafe in Tallahassee, Florida. Guests now had a place to sit and relax while we made their favorite smoothies. Two years later, we added a range of wholesome food options to complement our smoothies, all made fresh. We started as a destination for flavor, and it’s a proud heritage that we continue today. We are guided by a simple belief: when you eat better, you feel better. Tropical Smoothie Cafe’s menu boasts bold, flavorful smoothies with a healthy appeal, all made-to-order with quality ingredients. We find that real fruits, veggies and juices just taste better. Our toasted wraps, sandwiches, flatbreads and quesadillas are made to suit your individual tastes with quality meats, fresh produce and flavorful sauces. Combine that with a fun, relaxing atmosphere - and unparalleled hospitality - and you can see why people return again and again for the Tropical Smoothie Cafe experience. Our mission is to inspire a healthier lifestyle by serving amazing food and smoothies…with a bit of tropical fun.