Restaurant General Manager - Millie Leigh''s Restaurant

Restaurant General Manager - Millie Leigh's Restaurant

The General Manager is responsible for the overall leadership, financial performance, and guest experience at Millie Leigh's Restaurant. This role ensures that all operations reflect the restaurant's commitment to refined Southern hospitality, exceptional food quality, and luxury service standards. The General Manager oversees all front-of-house and back-of-house operations, staff development, and operational excellence across breakfast, lunch, and dinner services.

Job Responsibilities:

• Leadership & Operations
• Direct daily operations of the restaurant, ensuring smooth service during breakfast, lunch, and dinner.
• Lead, mentor, and develop management and hourly staff.
• Maintain a culture of high-end Southern hospitality and professionalism.
• Ensure all departments operate efficiently and according to company standards.
• Schedule staff appropriately for peak business periods.
• Guest Experience
• Ensure guests receive exceptional service that reflects luxury dining standards.
• Address and resolve guest concerns professionally and promptly.
• Build relationships with regular guests and VIP clientele.
• Financial Management
• Manage restaurant budgets, labor costs, and operational expenses.
• Monitor sales performance and profitability.
• Analyze reports including food cost, labor percentages, and inventory.
• Staff Management
• Recruit, hire, train, and develop staff.
• Conduct performance evaluations.
• Enforce policies, service standards, and employee accountability.
• Quality & Compliance
• Ensure compliance with health, safety, and sanitation regulations.
• Maintain high standards for food quality, presentation, and service.
• Oversee inventory, ordering, and vendor relationships.
• Brand & Growth
• Uphold the Millie Leigh's brand and reputation.
• Assist ownership with strategic planning and marketing initiatives.
• Identify opportunities to enhance guest experience and profitability.

Qualifications:

• 5+ years of restaurant management experience (fine dining preferred)
• Strong leadership and team-building skills
• Excellent guest service and conflict resolution skills
• Experience managing budgets and financial reports
• Knowledge of restaurant POS systems and scheduling software
• Strong organizational and communication skills
• Work Schedule
• Full-time position
• Must be available for mornings, afternoons, evenings, and holidays
• Restaurant is closed on Sundays