The General Manager (GM) leads daily shop operations, fostering a positive environment and inspiring teams.
Key responsibilities include recruiting, training, and developing staff; ensuring exceptional customer service; maintaining cleanliness, safety, and product quality; and managing sales growth through local marketing efforts.
Financial duties involve controlling costs, managing inventories, and analyzing reports to increase profitability.
Physical demands include working 45+ hours, standing for long periods, and lifting up to 50 pounds.
Ideal candidates have 2+ years of GM experience in restaurant or retail, strong leadership, communication, and financial skills, and a passion for service.
Certification in Food Safety and proficiency in MS Office are required. The role requires ability to multi-task, prioritize, and manage a fast-paced environment.