Best Practices, Budgeting, Business Growth, Business Strategy, Communication Skills, Community Relations, Cook Dishes, Cost Control, Customer Support/Service, Fast Food, Food Quality, Food Safety, Leadership, Maintain Compliance, Operational Strategy, Problem Solving Skills, Profit & Loss, Regulatory Compliance, Restaurant, Safety Standards, Safety/Work Safety, Team Lead/Manager, Time Management, Waitressing
We are seeking a dedicated and experienced Director of Operations to lead the day-to-day management and long-term success of our independently owned and operated quick service restaurant in Dallas, Texas. This hands-on leadership role is ideal for someone who is passionate about people, service, and operational excellence—and wants to make a direct impact in a growing business.
Key Responsibilities:
- Oversee all aspects of restaurant operations including service, staffing, food quality, cleanliness, and guest satisfaction
- Hire, train, and develop team members to create a positive, high-performance work environment
- Monitor inventory, food and labor costs, and daily financial performance to meet profitability goals
- Ensure compliance with local health regulations, safety standards, and brand guidelines
- Maintain scheduling, shift coverage, and labor efficiency based on business needs
- Handle guest concerns professionally to maintain strong community relationships
- Work directly with ownership on business strategy, budgeting, and future growth opportunities
- Implement systems and best practices to improve service consistency and operational efficiency
- Lead with a “working manager” mindset—supporting the team on the floor as needed
Qualifications:
- 3+ years of quick service or fast casual restaurant management experience
- Strong leadership and team-building skills
- Proven ability to manage operations and control costs
- Excellent communication, time management, and problem-solving abilities
- Knowledge of food safety, labor laws, and local health codes
- Comfortable working flexible hours, including weekends and holidays
- Passion for hospitality and a strong customer-service mindset
Benefits:
- Competitive salary based on experience
- Performance-based bonuses
- Paid time off
- Employee meals and discounts
- Direct influence on business decisions and workplace culture
Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.
Salary
$18.00 - $30.00 per hourBenefits
Paid time off, Health insurance, Dental insurance, Vision insurance, 401(k) matching, 401(k), Referral program, Employee discountJob Type
Full timeSchedule
Weekend availability, 8 hour shift, 12 hour shift, Monday to Friday, Holidays, Day shift, Night shift, Overtime