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Restaurant Director

Chick-fil-A North Haven

North Haven, CT

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JOB DETAILS
SKILLS
Best Practices, Brand Marketing (Branding), Cash Management, Coaching, Communication Skills, Continuous Improvement, Dental Insurance, Detail Oriented, Expense Tracking, FDA (Food and Drug Administration), Field Sales, Financial Reporting, Financial Services, Food Safety, Health Insurance, Leadership, Marketing Plan, Metrics, Process Improvement, Profit & Loss, Restaurant, Return on Equity (ROE), Return on Investment (ROI), Revenue Growth, Sales, Sales Support, ServSafe Certification, Talent Management, Team Lead/Manager, Training Tools, Training/Teaching, Truck Driver, Tuition Fees, Vision Plan
LOCATION
North Haven, CT
POSTED
15 days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development
  • Tuition assistance
  • Vision insurance
  • Wellness resources

COMPENSATION & DETAILS


  • Competitive salary commensurate with experience
  • Full-time exempt; availability required across all dayparts
  • Reports to: Owner-Operator/ Executive Director 
  • Direct Reports: Leadership Team (Team Leaders & Area Operators)
ABOUT THE ROLE


The Director is the most senior operational leader in the restaurant. This person owns the full business — people, quality, sales, and financial performance, and is the defining force behind the culture, standards, and trajectory of Chick-fil-A North Haven.


This is not a role for someone who manages from a distance. You will be on the floor, in the details, and in the lives of the people you lead. The right candidate leads with vision, develops others relentlessly, and holds the restaurant to a standard of excellence that guests and team members both feel.


WHAT YOU'LL DO


  • Vision & Strategy Execute the Operator's vision while driving your own Individual Development Plan (IDP) and building IDPs for all leaders. Collaborate with the leadership team to set short- and long-term goals and create actionable plans to achieve them.
  • People & Development Recruit, select, coach, and develop talent at every level. Oversee the growth of middle managers, emerging leaders, ambassadors, and contributors. Implement individualized training, coordinate feedback for new team members, and model the Winning Hearts Everyday strategy every shift.
  • Quality & Guest Experience Own food safety, speed of service, and guest experience metrics. Leverage RQA, ROE, and CEM tools to drive continuous improvement. Ensure all facilities and equipment are operational and that food safety standards exceed FDA and local code requirements.
  • Sales & Brand Growth Partner with the Operator and RMD to grow customer count, check average, and outside sales. Support the execution of the marketing plan and build heightened brand awareness within the trade area.
  • Financial Return: Oversee spending across all variable P&L expense lines. Drive continuous improvement in fiscal ROI. Ensure cash management best practices are followed and that change funds are counted every day.

WHO YOU ARE


  • A teacher at heart — energized by developing people, not just directing them
  • Operationally sharp and detail-oriented in a fast-paced, high-volume environment
  • A clear communicator who gives honest feedback and holds high standards with genuine care
  • Someone who owns outcomes, not just processes
  • Experience leading multi-level teams in a restaurant or hospitality setting
  • Deeply aligned with Chick-fil-A's values and the culture of this specific location
QUALIFICATIONS


  • 3+ years in a senior leadership role in a restaurant environment (required)
  • Experience managing and developing other leaders (required)
  • Proficiency with operational tools and financial reporting (preferred)
  • ServSafe certification or willingness to obtain (preferred)
  • Chick-fil-A system experience is a plus, but not required
WHY CHICK-FIL-A NORTH HAVEN


  • Be part of a leadership team that takes development seriously — yours and everyone else's
  • Access to training, tools, and Operator investment in your long-term growth
  • A workplace culture built on care, accountability, and genuine community
  • Competitive compensation with performance-based growth potential
  • The opportunity to leave a lasting impact on the people you lead

About the Company

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Chick-fil-A North Haven