The Assistant Manager oversees daily operations in a shop environment, reporting to the General Manager.
They lead and develop staff, ensure high product quality, customer service, and safety standards, while managing costs and sales.
Key responsibilities include training, evaluating, scheduling, and coaching employees; handling customer complaints; maintaining cleanliness and food safety; driving local marketing efforts; and controlling profit and loss line items.
They must work at least 45 hours weekly, stand/walk for long periods, lift up to 50 lbs, and tolerate noise and allergens.
Qualifications include 2+ years management experience in fast-paced settings, high school diploma (bachelor’s preferred), food safety certification, excellent communication, organizational, and leadership skills, and proficiency in Microsoft Office.
Strong customer focus, business acumen, and team-building abilities are essential for success.