Restaurant Assistant General Manager

Key Responsibilities

Outlet Operations & Standards

• Oversee the daily operations of restaurant ensuring seamless, efficient, and elevated service at every turn.
• Monitor outlet performance against food, beverage, and service standards - intervening swiftly when quality falls short of the Proper ideal.
• Maintain immaculate, safe, and welcoming environments across all dining and bar spaces.
• Partner with the Restaurant General Manager to keep operations aligned with budgetary targets and strategic goals.

Team Leadership & Development

• Inspire and guide outlet managers and frontline staff to deliver exceptional hospitality with consistency and pride.
• Lead coaching, training, and performance management initiatives that develop talent and build a high-performing team culture.
• Support recruitment and onboarding, ensuring every new colleague is set up for success from day one.
• Design and implement ongoing training programs that sharpen service skills and reinforce Proper's standards of excellence.

Guest Experience

• Champion a guest-first philosophy across every outlet, personally engaging with guests to ensure satisfaction and connection.
• Resolve guest concerns with grace and urgency, turning every challenge into an opportunity to exceed expectations.
• Coach teams on the art of hospitality - meaningful communication, intuitive service, and the creation of genuinely memorable moments.

Financial Performance & Cost Control

• Monitor and manage operational costs - labor, food, beverage, and supplies - to ensure healthy profitability across all outlet.
• Assist in the preparation of budgets, financial forecasts, and performance reports for senior leadership review.
• Implement cost-control strategies including inventory discipline, waste reduction, and smart procurement.
• Review daily and weekly sales data to identify trends, opportunities, and areas requiring attention.

Menu, Product & Culinary Collaboration

• Collaborate with the culinary team to ensure menus reflect guest preferences, seasonal inspiration, and the hotel's culinary identity.
• Support the planning and execution of menu updates, seasonal promotions, and exclusive dining events.
• Uphold the highest standards of food and beverage quality, consistency, and presentation across all outlet.

Health, Safety & Compliance

• Ensure all outlet operate in strict compliance with health, safety, and sanitation regulations.
• Conduct regular inspections of kitchens, dining areas, and bars to maintain cleanliness and safety standards.
• Foster a culture of accountability and care, enforcing safe working practices that protect both guests and colleagues.

Inventory & Supply Chain

• Oversee inventory levels across all outlet, ensuring adequate stock of food, beverage, and operational supplies.
• Manage vendor relationships and ordering processes to balance quality, availability, and cost-effectiveness.
• Supervise the proper receiving and storage of all products in accordance with established controls and procedures.

Marketing & Promotional Support

• Collaborate with the marketing team to conceptualize and execute promotions, special events, and seasonal campaigns that drive outlet revenue.
• Ensure all promotional activity reflects Proper's brand identity with consistency and sophistication.

Qualifications

Education & Experience

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• 3-5 years of progressive food and beverage management experience, ideally within a luxury hotel or upscale restaurant environment.
• Proven leadership track record with demonstrated ability to develop and motivate high-performing teams.
• Strong financial acumen with experience in budgeting, cost control, and performance reporting.
• Thorough knowledge of health, safety, and sanitation regulations within the hospitality industry.

Competencies & Character

• A natural leader with infectious energy, warmth, and an unwavering commitment to the guest experience.
• Highly organized, with the ability to manage multiple outlet and competing priorities with clarity and composure.
• Exceptional communicator - articulate and poised with guests, staff, and senior leadership alike.
• A decisive problem-solver who remains composed and constructive under pressure.
• Deep fluency in the craft of food and beverage - service standards, menu development, and kitchen operations.
• Flexible availability including evenings, weekends, and holidays in the full spirit of hotel operations.
• Must have a valid RBS and Food Handling certificates

Why Proper Hospitality

We build experiences that move people - and that begins with the team behind them. Guided by the Pillars of Proper - Care Proper, Achieve Proper, Imagine Proper, Present Proper - we invest deeply in our people's growth, wellbeing, and sense of belonging. Joining Proper means joining a community that believes in building beautiful experiences together.

Proper Hospitality is an equal-opportunity employer.