Resources & Reimbursement Agent 1/Trainee 1&2 (NYS HELPS), Central Office;

Your browser does not support iFrames

Skip to Content

• Home
• How to Get a State Job
• FAQs
• Vacancies
• Search Vacancies
• Other State Listings

Helpful Links

• Exam Announcements for the General Public
• Explore Opportunities
• Workers with Disabilities Program
• Reinstatement
• Salary Schedules
• Unions/Units
• Training and Development

Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.

Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

Review Vacancy

Date Posted 06/02/26

Applications Due06/17/26

Vacancy ID217243

• Basics
• Schedule
• Location
• Job Specifics
• How to Apply

NY HELPYes

AgencyMental Health, Office of

TitleResources & Reimbursement Agent 1/Trainee 1&2 (NYS HELPS), Central Office;

Occupational CategoryFinancial, Accounting, Auditing

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $53764 to $66951 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address NYS Office of Mental Health

44 Holland Avenue

City Albany

StateNY

Zip Code12229

Duties Description This position reports to a G-23 Resource and Reimbursement Program Development Specialist 2.

The RRA 1 is responsible for maintaining a caseload of inpatients, outpatients, and residential clients, developing reimbursement for State facilities and developing entitlements for individuals served by OMH.

Responsibilities include but are not limited to:

• Investigate, develop and protect clients' financial resources.
• Investigate disability, medical and hospital benefits, and insurance coverage and determine ability to pay.
• Acquire knowledge about all reimbursement and program sources available to recipients of OMH services such as Medicare, Medicaid, health insurance, Social Security, Veteran's Administration, Food Stamps and other government programs as well as private ability to pay.
• Acquire knowledge about and be able to access and use OMH,Medicaid and other benefit and insurance related computer applications.
• Review and discuss with patients/clients, their families,attorneys, and other interested parties concerning clients' finances.
• Set charges and ensure that reserves and adequate spending allowances are maintained.
• Work with OMH facilities and community residences regarding financial aspects of client support systems; and interact with other agencies such as Social Security, local Department of Social Services and billing intermediaries.

Minimum Qualifications Non-Competitive HELPS:

Trainee 1 ($53,764): Four years* of experience conducting financial reviews and evaluations, determining payment sources, and developing and submitting claims for health care and treatment costs.

Trainee 2 ($59,994): Five years* of experience conducting financial reviews and evaluations, determining payment sources, and developing and submitting claims for health care and treatment costs.

Journey Level ($66,951): Six years of experience conducting financial reviews and evaluations, determining payment sources, and developing and submitting claims for health care and

treatment costs.

• An associate degree may substitute for two years of experience; a bachelor's degree may substitute for four years of experience; a master's degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.

55BC Opportunity:

Must meet the Non-Competitive minimum qualifications above and Individuals certified eligible for the 55b/c program under the Governor's Program to Hire Persons/Veterans with Disabilities pursuant to Section 55b/c of the Civil Service Law AND possess a Bachelor's degree will also be considered. Please provide a copy of your eligibility letter and transcript with your response.

Transfer Opportunity:

Candidates must have permanent status as a Resources & Reimbursement Agent 1, SG-18 and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1 or Section 52.6 of the Civil Service Law by having at least one year of permanent service in a qualifying title within two salary grades of this position.

Additional Comments Employment with New York State offers unmatched benefits, individual support, and career mobility for motivated individuals including: NYS pension and retirement programs; annual cost of living and performance advance increases; comprehensive medical, dental, and vision plans; flexible spending accounts for health and dependent care; paid time off, including thirteen paid holidays per year, and paid personal leave, vacation leave, and sick leave.

Specific scheduled hours and telecommuting availability for this position will be discussed during the interview process. Please note, employees are required to apply and obtain approval through management to telecommute according to operational needs and Agency Telecommuting Program Guidelines.

The Mission of the New York State Office of Mental Health is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. OMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, OMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring OMH is a diverse and inclusive workplace where all employees unique attributes and skills are valued and utilized to support the mission of the Agency. OMH is an equal opportunity/affirmative action employer.

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of NY HELPS, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date, it is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Some positions may require additional credentials or a background check to verify your identity.

Name Ciara Pelham

Telephone

Fax (518) 486-3897

Email Address OMHHRM@OMH.NY.GOV

Address

Street NYS Office of Mental Health

44 Holland Avenue

City Albany

State NY

Zip Code 12229

Notes on ApplyingTo be considered for this position, interested candidates should email a cover letter and resume as an attachment in Microsoft Word or PDF format to omhhrm@omh.ny.gov. Please include the title of the position and Vacancy ID #217243 in the subject line of your email when applying.

You are advised that, should you accept a job offer with the Office of Mental Health, you may be required to be fingerprinted and pay a fingerprint fee.

Printable Version

Become an Organ Donor - Enroll Today

FAQs • Workers with Disabilities (55b/c) • Civil Service Exams

State Agencies: Department of Civil Service • Office of the State Comptroller

OER Link: Employee Unions and Bargaining Units

Exam announcements • General Information about NYS Government

2026 NYS Department of Civil Service

StateJobsNY 2026 NYS Department of Civil Service

Accuracy • Privacy • Accessibility • Contact

Your browser does not support iFrames