Resource Service Engineer

Benton Communities is a Columbia Maryland based residential property management firm dedicated to creating thriving communities throughout the Mid-Atlantic region. With a portfolio of over 5000 multi-family and senior apartment homes our Benton Communities team is adept at managing both conventional and affordable communities. At Benton Communities we continually strive to create a vibrant environment for our residents our team members and our communities at-large.

Position Title Resource Service Engineer

Position Summary The Resource Service Engineer provides maintenance support services to communities throughout the portfolio under the direction of the Senior Director of Maintenance. Provides expert maintenance assistance as a relief manager internal consultant trainer and pre inspection preparation.

Accountable To Residents and Operations Team

Report To Senior Director of Maintenance

The essential functions of the Resource Service Engineer are as follows:

• Projects a professional image in all aspects of work performance which includes but is not limited to personal habits demeanor and attire.
• Meets company standards on conduct attendance etc.
• Models Mission and Foundations.
• As required performs day-to-day maintenance duties and repairs to assure the preservation and upkeep of the community systems fixtures and equipment.
• Performs maintenance repairs of essential mechanics such as HVAC Appliances Hot Water Heaters Electrical Plumbing And other major repairs.
• Upon assignment to a property quickly assesses critical and current needs in order to prioritize services and resources. Creates an implementation plan accordingly. Understands financial implications of decisions.
• Collaborates with Regional Managers and Community Manager to assign responsibilities to individual staff members as appropriate.
• Keeps responsible Regional Manager and Senior Director of Maintenance abreast of on-going progress and changes.
• Provides one on one training for new Service Managers in the first 30 days of their employment.
• Provides new hire Service Manager Training according to prescribed protocols.
• May be called upon to provide additional support to Service Managers as needed.
• Performs the emergency corrective actions required to address conditions such as sewer back-ups flooding system break downs etc. The corrective action also includes cleaning up during and after the condition is resolved.
• While serving as a relief Service Manager assigns responsibilities to Service staff members as appropriate.
• Supervises the work of Service staff to ensure maximum efficiency.
• When performing preventative maintenance inspections follows prescribed procedures to inspect document deficiencies and outline specific conditions within the building and assign or perform needed repairs for residents or common areas.
• Understands financial implications of job duties. Acts accordingly.
• Coordinates with the Community Manager on scheduling preventive maintenance work and maintains logs for preventive maintenance as needed.
• Maintains equipment on the property in the best possible condition.
• Ability to comprehend and follows the precautions stated on the Material Safety Data Sheets MSDS for all hazardous material used in the course of performing the functions of this position.
• Performs other duties as assigned or necessary.

Qualifications

Education & Experience Requirements

• At least five year related experience and/or training or equivalent combination of education and experience required.
• HVAC electrical plumbing certifications highly preferred.
• Ability to communicate with residents and staff.
• Must be a knowledgeable enthusiastic and effective trainer of maintenance systems and protocols.
• Ability to read construct simple written sentences and uses units of weight measurement volume and distance is necessary.

Essential Equipment Skills

10. Fire extinguisher
11. Snow removal equipment Shovel
12. Computer
13. Security camera
14. Landscaping equipment
15. HVAC system
16. Pager/beeper
    • Power tools
    • Hand tools broom mop snow shovel
    • Television and VCR
    • AC units
    • Ladder
    • Vacuum cleaner
    • Tub and shower units
    • Sinks and commodes
    • Fire alarm system
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      Physical Activities and Requirements

      • Standing or alternate method
      • Walking or alternate method
      • Hearing or alternate method
      • Reading or alternate method
      • Maximum weight carried 120 lbs.
      • 60-100 regularly
      • Average weight carried 30 lbs.
      • Lifting and carrying
      • Reaching overhead
      • Pushing/pulling/bending
      • Stooping/kneeling/crouching
      • Repetitive motion
      • Sustained visual concentration
      • Ascending and descending stairs 25-59 frequently
      • Speaking or alternate method
      • Sitting
      • Writing or alternate method 11-24 occasionally
      • Sustained mental concentration
      • Operation of vehicle

      Environment

      • Contact with substances that could cause allergic reactions paints oils lubricants cleaners ozone dust odor remover/deodorizer smoke in lobby and pest spray.
      • Protective equipment safety glasses rubber gloves face masks and back supports.

      Benefits Offered Excellent benefits package including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours. We also offer health dental vision life LTD AFLAC and matched 401k programs with eligibility on the first of the month after 60 days of employment. We offer a 1500 annualized waiver if health insurance coverage is not needed. In addition 10 paid Holidays and Veterans Day for our employees that are Veterans thank you for your service Birthday PTO after one year of employment Personal Day after 6 months of employment and 4 Wellness Days each year. Position is eligible for a bonus potential. On-call Service Manager/Service Technician and Community Manager will receive a 25 monthly cell phone reimbursement.