Resource Planner

LanceSoft Inc

Nashville, TN(remote)

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JOB DETAILS

SALARY

$20–$26.35 Per Hour

SKILLS

Administrative Skills, Business Plan, Change Requests/Orders, Communication Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Documentation, Documentation Plan, Groundskeeping, Identify Issues, Maintain Compliance, Maintenance Services, Operational Strategy, Operations Management, Preventative Maintenance, Problem Solving Skills, Project Tracking, Record Keeping, Regulatory Compliance, Resource Management, Root Cause Analysis, Service Delivery, Time Management, Work From Home

LOCATION

Nashville, TN

POSTED

Today

Job Title: Resource Planner -
Schedule: This is a hybrid role, and person will be onsite Monday thru Wednesday and will work remote Thurs and Fri.
Drug screen required for this role.
Pay Rate: $20-$26/h on W2
Duration: 12+ months

Job Responsibilities:
Maintains the daily schedules of service resources, ensuring efficient allocation and timely dispatch of resources as service calls are completed, optimizing response times, and maintaining operational continuity.
Plans business-required Preventive Maintenance and Field Change Order events in accordance with prescribed process & timelines.
Monitors & supports the maintenance of the daily schedules of service resources, ensuring efficient allocation and timely dispatch of proactive service events, supports compliance, service and installation deadlines and operational continuity.
Coordinates with the service team to address any scheduling conflicts or changes, ensuring that resources are utilized effectively, and service demands are met promptly.
Documents detailed records of customer and service resources and ensure clear, concise communication with customers, managers, and employees to facilitate smooth operations and effective interactions.
Assigns service orders to resources according to system parameters and creates or modifies service orders as needed to ensure efficient and accurate service delivery.
Registers indirect activities, such as illness or training, by documenting relevant details and ensuring accurate records are maintained for compliance and reporting purposes.
Procures and performs the ordering of service parts, ensuring timely availability and alignment with operational needs for effective maintenance and repair processes.
Handles basic open service orders and tasks, ensuring timely execution, tracking progress, and addressing any issues to maintain operational efficiency and meet service delivery standards.
Escalates issues by promptly contacting resources, customers, and managers to ensure swift resolution and effective communication regarding any challenges or concerns.
Verifies basic resource-related issues and conflicts by collating resource data and implementing effective solutions to ensure smooth and efficient resource management.
Adheres all resource planning activities to organizational policies and regulations, maintaining compliance across all planning processes and documentation to meet established standards and guidelines.

Requirements:
Minimum required Education: High School Diploma, Vocational Education.
Preferred Education: Bachelor's
Preferred Experience: 1-3 years of Customer Service or Planning experience.

Preferred Skills:
Root Cause Analysis (RCA)
Troubleshooting
Customer Relationship Management (CRM) Software
Microsoft Office
Documentation & Reporting
Recordkeeping
Operational Excellence Tools
Administrative Support
Service Operations
Regulatory Compliance

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

Resource Planner

LanceSoft Inc

Nashville, TN(remote)

About the Company

LanceSoft Inc

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