Call Centers, Cloud Computing, Communication Skills, Cross-Functional, Customer Support/Service, Interpersonal Skills, Leadership, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft SharePoint, Microsoft Word, Performance Metrics, Physical Demands, Salesforce.com, Service Level Agreement (SLA), Work From Home, Writing Skills
What we're looking for:
- General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI)
- General experience in SalesForce/ServiceMax or equivalent
- Outstanding interpersonal and written communication skills
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, SharePoint, Teams) and other and cloud-based software
- Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams
AND
- High School Diploma or Equivalent
- 1-3 years' call center and/or customer service experience
OR
- Associates degree or higher and/or Trade School diploma
- 1+ years' call center and/or customer service experience
WORK ENVIRONMENT AND PHYSICAL DEMANDS
- Ability to sit, stand, bend, and reach for long periods for time exceeding 4 hours
Our commitment to you:
- A great team environment
- Ability to work remotely
- Supportive leadership
C
Customer Service Associates