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Resource Navigator (DAYTIME POSITION)

Captivate Perspective Corporation

Washington, DC

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JOB DETAILS
SKILLS
Behavioral Health, Case Management, Communication Skills, Community Relations, Community and Social Services, Dementia, Establish Priorities, Government, Healthcare, Interpersonal Skills, Leadership, Maintain Compliance, Multitasking, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Public Finance, Regulatory Compliance, Reporting Skills, Social Work, Writing Skills
LOCATION
Washington, DC
POSTED
30+ days ago
Benefits/Perks
  • Flexible Scheduling
  • Competitive Compensation
  • Careers Advancement 
Job Summary
We are seeking a Resource Navigator to join our team. In this role, you will work collaboratively with caregivers of individuals with dementia. The Resource Navigator plays a critical role in supporting individuals by identifying, coordinating, and facilitating access to essential services and resources that promote stability, self-sufficiency, and long-term success. This position serves as a frontline liaison between participants and community-based, government, and institutional service providers. The Resource Navigator ensures participants receive comprehensive, client-centered support by addressing barriers related to employment, education, housing, health, and social services. This role is essential in advancing equitable outcomes and improving participant engagement, retention, and success across programs. You must be available to work during normal business hours 9:00a-6:00p.
 
Responsibilities 
1. Participant Engagement & Assessment
  • Conduct comprehensive intake assessments to identify participant needs, goals, and barriers
  • Develop individualized service plans aligned with participant objectives
  • Build rapport and maintain consistent communication with participants
2. Resource Coordination & Referral
  • Identify and connect participants to appropriate community resources, including:
  • Workforce training and employment services
  • Housing and shelter support
  • Behavioral and physical health services
  • Financial assistance and public benefits
  • Maintain an up-to-date database of local and regional service providers
  • Facilitate warm handoffs and follow-ups to ensure successful service connections
3. Case Management Support
  • Monitor participant progress and adjust service plans as needed
  • Document all interactions, referrals, and outcomes in case management systems
  • Ensure compliance with program requirements and reporting standards
4. Advocacy & Barrier Removal
  • Advocate on behalf of participants with service providers and partner agencies
  • Identify systemic barriers and escalate issues to program leadership
  • Support participants in navigating complex systems such as healthcare, workforce programs, and public assistance
5. Collaboration & Partnerships
  • Develop and maintain relationships with community organizations, employers, and service providers
  • Participate in cross-agency meetings and case conferencing
  • Support outreach and engagement efforts to expand service access
6. Data Tracking & Reporting
  • Track participant outcomes, service utilization, and referral success rates
  • Prepare reports for internal and external stakeholders
  • Ensure accuracy and confidentiality of participant records
Qualifications
  • Previous experience as a Care Coordinator or in a similar position is preferred
  • Strong problem-solving and organizational skills
  • Ability to manage multiple projects or tasks and prioritize appropriately
  • Ability to work in fast-paced situations and make sound decisions quickly
  • Excellent interpersonal skills and high level of compassion
  • Strong verbal and written communication skills

About the Company

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Captivate Perspective Corporation