Resource Counselor

Resource Counselor

Make a difference by helping individuals and families navigate care and community resources.

Position Summary

The Resource Counselor serves as the first point of contact for individuals seeking information about long-term care services and community resources. This role provides professional, unbiased guidance and referrals, helping individuals, caregivers, and professionals identify needs and connect to appropriate services in a timely, person-centered manner.

What You'll Do

• Respond to inquiries from community members, caregivers, and professionals
• Provide accurate information and referrals to services within JABA and the community
• Use a person-centered approach to assess needs, preferences, and goals
• Maintain accurate records and complete timely data entry
• Research and stay current on available programs and resources
• Collaborate with internal teams and community partners
• Represent JABA at meetings and occasional community events

What We're Looking For

• Strong communication and active listening skills
• Ability to assess needs and problem-solve effectively
• Highly organized with strong attention to detail
• Comfortable managing multiple tasks and priorities
• Ability to build relationships with diverse populations
• Team-oriented with a commitment to excellent service

Qualifications

• Associate degree or higher preferred
• Minimum of 3 years of experience in human services or a related field

Certifications (Required)

• Options Counselor Certification within 3 months of hire
• Inform USA (The Association for Community Navigators) Certification within 1 year of hire

Work Environment & Schedule

• Primarily office-based with some local travel
• Part-time (20 hours/week) 
• Occasional attendance at community events

Physical Demands

• Primarily sedentary work with extended periods of sitting
• Frequent communication with the public, including individuals with vision, hearing, cognitive, or other disabilities
• Regular use of a computer for data entry and documentation
• Participation in virtual and in-person meetings
• Occasional local travel and community event participation

Why Join JABA?

• Meaningful work that impacts your community
• Collaborative and supportive team environment
• Commitment to diversity, equity, and inclusion
• Opportunities for professional growth and development

Equal Opportunity Employer

JABA is an equal opportunity employer.