The Opportunity
Imagine being part of a company where effort creates hope and opportunity. Homeward Bound of Marin helps individuals and families experiencing homelessness find their path to housing and stability. Bring your passion for service and well support you with 100 paid health benefits, growth opportunities, and a workplace rooted in case and connection. Homeward Bound of Marin is a dynamic and evolving non-profit agency working to end homelessness in Marin County through affordable housing development, supportive services, job training, and social enterprise. With a successful 50-year history and strong partnerships across both private and public sectors, Homeward Bound is poised for meaningful growth over the next decade. Our workplace culture is collaborative, supportive, and family-friendly. We value flexibility, teamwork, and kindness, and we encourage staff to take time for rest and renewal through our generous vacation and benefits program.
We are currently seeking a Resource Counselor to provide services that help individuals experiencing homelessness secure and sustain housing. In this role, you will support residents, foster a safe and respectful environment, and help keep programs running smoothly while delivering short- and long-term case management, supportive services, and access to job training and placement opportunities.
The Ideal Candidate
At the heart of our work is a mission of Opening Doors to Safety, Dignity, Hope, and Independence. We are looking for someone who brings compassion, sound judgment, and a genuine commitment to supporting personal growth and who thrives in a collaborative environment. Our ideal candidate is mission-driven, knowledgeable about housing and homeless services, and able to work both independently and as part of a team. They are a self-starter who takes appropriate initiative and works effectively with diverse colleagues and clients.
Qualifications and Abilities
Working knowledge of community-based resources Ability to sit and use a computer mouse, keyboard, printer, desk phone, and monitor for moderate periods of time (1-3 hours per day) Ability to stoop, crouch, kneel, and/or crawl on occasion Ability to lift and/or move objects up to 40 lbs Excellent customer service skills Proficient written and verbal communication skills Work well with a team as well as independently A sense of humor Ensure confidentiality standards and maintain professional boundaries in all interactions with program participants Demonstrate the ability to seek feedback, ask questions, and apply constructive suggestions Efficient in handling multiple tasks simultaneously and making quick, informed decisions in fast-paced environments Compassionate, flexible, and nonjudgmental Desire to work with people to end homelessness in their lives Able to work well with diversity
Responsibilities
Assist with facilitating regular activities onsite that support housing-focused programming Communicate concerns and observations to shelter program manager and case managers for matters related to residents as well as facility issues as they arise Complete Incident Reports as needed and document daily activities in the communication log Facilitate maintenance needs in collaboration with shelter program manager and maintenance crew Maintain a working knowledge of fire safety and health standards to ensure a safe work environment for participants and all personnel Alert supervisors in case of emergency Manage shelter intake calls, coordinate weekly intake scheduling with supervisors, and complete all required paperwork at intake while reviewing policies and procedures with incoming residents Advocate for the mission of the organization and upholds the agencys values Ensure residents feel safe, supported, and that their needs are heard and understood Take necessary actions to promote a supportive community environment Provide overall support to the program while making observations and providing constructive feedback that benefits the work of the supportive staff onsite Regularly assess resident needs, especially through active engagement, and offer any needed assistance Become familiar with all residents and proactively assist with conflict management, mediation, or de-escalation Complete all agency logs Complete incident reports to program manager, program director, senior program director, and chief program officer within six hours Participate in staff meetings and any weekly/monthly trainings identified by the supervisor Coordinate update and oversee the weekly responsibility schedule by monitoring client participation, ensuring completion of assigned chores, and assisting with tasks as needed.
Relationships
Establish and maintain open and collaborative relationships with colleagues Greet, communicate, and treat all program participants with respect, dignity, kindness, and an attitude of service Maintain confidentiality related to all program participants Communicate clearly and consistently with supervisors and staff Establish and maintain boundaries with clients and staff
Education and Experience
High school diploma or GED required Experience in Human Services or related fields Experience working with under-resourced, low-income populations Prior experience supporting individuals experiencing homelessness is strongly preferred Strong knowledge of harm reduction, mental health issues, trauma-informed care, and de-escalation required Have a working knowledge of Housing First policies and procedures and Harm Reduction to help facilitate a safe and supportive shelter environment for all participants Experience in residential and/or housing programs Competency with MS Windows and Office 365 applications Spanish bilingual highly desirable
Competitive Benefits
100 Employer-Paid Medical, Dental, and Vision Insurance Discretionary 403B match 2 weeks of vacation 13 paid holidays 12 sick days annually Employee Assistance Program Comprehensive list provided at offer
To Apply
Send resumes to careershbofm.org with the position in the subject line.