Resource Center Manager - Faribault
Community Action Center (CAC) is a community-based, non-profit, human services organization that provides and advocates for the basic needs of people and families throughout Rice County. Its programs create a robust safety net for low-income families and include food access, housing, employment services, clothing, emergency assistance, youth services, transportation, health care assistance, and more.
CAC’s resources and staff are integral parts of their communities and include partnerships with schools, businesses, faith communities, and other organizations. This extensive local network allows CAC to pursue community-engaged solutions, prioritize partnerships, and collaborate with thousands of volunteers. Currently, we are looking for a Resource Center Manager to help support the community-responsive work of CAC.
Job Title: Resource Center Manager
Reports To: Program Director
Primary Work Location: Faribault Resource Center, with occasional travel to other CAC locations and community partner sites throughout Rice County.
FLSA Status: Exempt, Salaried, Full-Time
Compensation: $60,000-$70,000 annually
Position Summary
The Resource Center Manager will support the culture of a community-based, person-centered, and trauma-responsive organization. This position will oversee the Faribault Resource Center, providing leadership, supervision, coaching, and support to Community Advocate staff. The position balances operational oversight with direct participant engagement to ensure high-quality services that support individuals and families experiencing poverty and crisis. CAC is committed to trauma-responsive service delivery. The Resource Center Manager models and promotes practices that create safety, trust, empowerment, and connection for participants, volunteers, and staff.
Responsibilities and Duties – CAC’s success is based on the flexibility of its staff and volunteers to dynamically adjust to meet the needs of the community. The primary responsibilities for this job include:
Leadership and Staff Supervision
Provide leadership, supervision, coaching, and support to Community Advocate staff
Foster a positive, collaborative, and trauma-responsive team culture
Conduct onboarding, training, performance evaluations, coaching sessions, and ongoing staff development
Provide timely guidance regarding best practices, organizational policies, and participant service delivery
Support employee engagement, professional growth, and accountability
Address workplace concerns, performance issues, and conflict resolution in accordance with CAC policies
Meet regularly with organizational leadership to support agency goals and initiatives
Resource Center Operations
Oversee daily operations of the Faribault Resource Center
Ensure adequate staffing and schedule coverage to meet participant needs
Monitor service delivery to ensure consistency, quality, and compliance with program requirements
Maintain a safe, welcoming, and organized environment for participants, staff, volunteers, and visitors
Ensure adherence to CAC policies, procedures, safety protocols, and confidentiality standards
Support program planning, implementation, evaluation, and continuous improvement efforts
Program Administration and Community Engagement
Assist with administration of grants, contracts, initiatives, and program requirements
Support data collection, documentation, reporting, and outcome measurement activities
Build and maintain relationships with community partners and stakeholders
Collaborate with leadership to identify emerging community needs and develop responsive programming
Support students and interns through service-learning, internship, and educational opportunities
Participant Services and Advocacy
Model high-quality, participant-centered, and trauma-responsive services
Develop meaningful relationships with community members seeking assistance
Provide direct support, advocacy, and case management services as needed
Assist participants in navigating community resources and systems
Respond to crisis situations and provide immediate support and intervention when appropriate
Advocate for participants and help amplify participant voices within the community and service systems
Maintain accurate participant records and documentation in accordance with agency standards
General Responsibilities
Demonstrate commitment to the agency’s mission: “To promote a healthy, caring, and just community for all people through resources, advocacy and volunteer effort.”
Employ trauma-responsive, person-centered care practices to create a safe and healing space, build relationships, foster agency and invest in the long-term wellbeing of participants
Utilize crisis intervention and conflict resolution skills to support individuals and families in need
Follow all mandated reporting laws for vulnerable adults as well as child abuse and neglect
Attend and actively participate in regularly scheduled organization and team meetings and trainings
Perform other duties as assigned to support CAC's mission and evolving community needs
Qualifications
Required Qualifications
Understanding of social services and community resources
Strong leadership, decision-making and problem solving skills
Bachelor’s degree in human services field/related field OR four years of experience in related field
Experience working with individuals and families experiencing poverty, crisis, or housing instability
Preferred Qualifications
Bilingual in English and Spanish or Somali
License in social work or related field
Strong knowledge of mental health, substance use disorders, and crisis intervention practices
Experience working with individuals experiencing housing insecurity
Supervisory or management experience, preferably in a human services environment
Experience implementing trauma-responsive and participant-centered service models
Strong knowledge of the Faribault community and its resources
Proficient in Google Suite
Certificates, Licenses and Registrations
Must possess and maintain a valid Minnesota driver’s license
Must possess Personal Auto Insurance
Complete all required background and MVR checks
Physical and Work Environment Requirements
While performing the duties of this job the employee is regularly required to walk, stand, bend, kneel, use hands to write, and sit for prolonged periods at a desk working on a computer. Employees are subject to a minimal noise level.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation and Benefits
The position is designed as a full time, 40 hours/week, exempt position with a starting annual salary range of $60,000 to $70,000. CAC offers flexible work arrangements, professional development opportunities and a chance to creatively build and implement innovative ideas.
Benefits Include:
$3,200 Annual Benefit Stipend for full-time employees to use toward health insurance, retirement, or personal needs
403(b) Retirement Plan with a 2% employer contribution after one year
16 Days of PTO to start, plus 13 paid holidays
Access to voluntary dental, vision, life, disability, accident, legal, and critical illness insurance
Employee Assistance Program (EAP) with confidential counseling and wellness support
Professional development and growth opportunities
Competitive compensation with regular pay reviews
Eligibility for Public Service Loan Forgiveness (PSLF)
Equal Employment Opportunity
CAC is an equal opportunity organization. CAC believes that the most efficient and effective workplaces include employees from diverse backgrounds. We strive to create a work environment where all employees and individuals, regardless of race, creed, color, religion, sex, national origin, age, marital status, political affiliation, sexual orientation, gender identity, disability, public assistance status or veteran status, can succeed and make an impact in the community.